✨ AI Summary
The Relations Manager will be responsible for developing and maintaining strong customer relationships, seeking new business opportunities, and advising clients on suitable products or services. Key responsibilities include building positive customer relationships, generating new business, identifying profit opportunities, understanding and addressing customer needs, cultivating profitable relationships with key staff in client companies, resolving customer complaints, promoting high-quality sales and customer service processes, aiming to preserve customers and renew contracts, approaching potential customers, and gaining knowledge of competitors. The role requires a Bachelor's degree in business or marketing, 2-4 years of experience in client relationship management, sales, or marketing, and knowledge of CRM practices. Strong communication, analytical, problem-solving, and leadership skills are essential, as is proficiency in Microsoft Office Suite.
Requirements
2 to 4 years of Experience, Proven experience as a Client Relationship ManagerBachelor’s degree in business, marketing or related field.Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.Strong communication skills.Ability to manage complex projects and multi-task.Ability to flourish with minimal guidance, be proactive, and handle uncertainty.Proficient in Word, Excel, and OutlookComfortable using a computer for various tasks.Excellent analytical, problem-solving, and decision-making skills.Exceptional leadership and management skills.Strong business acumen, Detail-oriented and persuasiveAptitude for fostering positive relationshipsCustomer-oriented mindsetKPIs:Annualized utilized funds target: 260 Mil EGP.Monthly new clients target 5 minimum files.Renew 80% of Existing Balance of your clients.
Description
A Relations Manager is a professional who aids in developing and maintaining strong customer relationships, both within a company as well as with outside clients.They seek out new business opportunities for their clients while advising them on products or services that best fit their needs.Key Responsibilities:Building positive relationships with customersAssisting with generating new businessIdentifying opportunities for greater profitsUnderstand customer needs and develop plans to address themIdentify key staff in client companies to cultivate profitable relationshipsResolve customer complaints quickly and effectivelyPromote high-quality sales, supply and customer service processesAim to preserve customers and renew contractsApproach potential customers to establish relationshipsGain solid knowledge of competitors