✨ AI Summary
Al Fardan Exchange is seeking a Front Line Associate for full-time positions in Dubai, Sharjah, and Abu Dhabi. The role involves handling customer remittance, telegraphic transfer, electronic transfer, and foreign exchange transactions. Key responsibilities include delivering exceptional customer service, resolving queries and complaints, promoting company products, performing branch operational activities, and maintaining transaction records. The position requires ensuring compliance with AML, KYC, and internal policies, supporting sales initiatives, and achieving business targets. The associate will also assist in branch opening and closing and work in rotational shifts, maintaining customer confidentiality and service quality.
Handle customer remittance, telegraphic transfer, electronic transfer, and foreign exchange transactions.Deliver exceptional customer service and resolve customer queries and complaints.Promote and cross-sell company products and services to customers.Perform branch operational activities and maintain daily transaction records.Ensure compliance with AML, KYC, and internal operational policies.Support branch sales initiatives and achieve assigned business targets.Assist in branch opening and clos
Requirements
Bachelor's Degree in any discipline.
1–6 years of experience in an Exchange House, Banking, Financial Institution, or Customer Service environment.
Experience handling customer complaints and service requests.
Strong communication and interpersonal skills.
Good computer proficiency and typing speed.
Willingness to work rotational shifts, weekends, and public holidays as per business requirements.
Description
Handle customer remittance, telegraphic transfer, electronic transfer, and foreign exchange transactions.Deliver exceptional customer service and resolve customer queries and complaints.Promote and cross-sell company products and services to customers.Perform branch operational activities and maintain daily transaction records.Ensure compliance with AML, KYC, and internal operational policies.Support branch sales initiatives and achieve assigned business targets.Assist in branch opening and closing activities and work in rotational shifts.Maintain high standards of customer confidentiality and service quality.