Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Catering, Food Services & Restaurants
Company Industry
Travel, Hotel & Tourism
Company description
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
Job description
How does your working day look like…
Provide consistent, professional service of all food and beverage offerings in accordance with hotel SOPs and brand standards.
Ensure a smooth flow of daily operations and support the supervisor in meeting service quality and guest satisfaction goals.
Act as a liaison between the kitchen and the service team to ensure timely and accurate order delivery.
Maintain a strong presence on the floor, anticipating guest needs and ensuring a warm, engaging, and efficient dining experience.
Confidently handle guest inquiries, comments, or complaints with a solutions-focused and proactive approach.
Maintain cleanliness, hygiene, and presentation standards across the dining area and service stations.
Use POS systems (e.g., Micros) efficiently for order-taking and billing processes; handle cash and credit transactions in line with company procedures.
Monitor product quality and communicate any inconsistencies to the supervisor or chef.
Consistently apply upselling techniques to enhance the guest experience and maximize revenue.
Assist in daily and weekly inventory checks and ensure proper storage and stock levels of operating equipment and supplies.
Support the bar operations when required.
Attend pre-shift briefings, team meetings, and training sessions as required.
Deliver highly personalized service to all guests, including VIPs, ensuring each guest feels recognized and valued.
Build rapport with regular guests and maintain a polished, confident presence at all times.
Maintain clear communication with colleagues and other departments (e.g., kitchen, reception) to ensure guest preferences and expectations are met.
Actively seek guest feedback and relay insights to leadership to continuously improve service delivery.
Follow established policies and procedures, including those related to health, safety, hygiene, and food handling.
Protect and maintain all operating equipment, report damages or shortages promptly.
Ensure shift handovers are clear and all relevant information is passed on accurately.
Assist in minimizing overtime, reducing wastage, and working within set budgets.
Carry out any additional duties assigned by the supervisor or restaurant management team in line with operational needs.
Qualifications
Your personality counts more than your CV…
You have minimum 3 years of experience as a waiter/waitress in a 5-star hotel or upscale restaurant.
You have strong knowledge of food and beverage service standards and guest service.
You are a passionate host and genuinely enjoy making people feel welcome.
You have experience with POS systems and handling guest requests and complaints.
You have a friendly, open personality and enjoy interacting with guests and colleagues.
You are reliable, organised and keep a cool head, even during busy breakfast service.
You are a true team player with a hands-on mentality and a positive attitude.
You communicate confidently in English.
Additional information
What’s in it for you…
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world.
Benefit from great offers from our numerous cooperation partners.
Be part of our hilarious staff parties and much more...
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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