Description
Envision Employment Solutions is currently looking for a Fraud & FinCrime Operations Director for one of our partners, a leading Digital Bank!THE ROLEYou own the operation that stands between the bank and every kind of financial crime it will ever face. Every fraud alert, every disputed transaction, every CDD and EDD check, every fincrime case runs through the teams you lead, and how well they perform decides whether the bank catches what it must or lets it through. You set the standard the whole function is held to, and you are the one who proves, every single day, that the license is earned.WHAT YOU’LL DODefine operational standards for fraud alert and case handling across the functionOwn performance and service delivery across fraud operations end to endOversee triage and investigation of L1 fraud alertsEnsure timely handling of transaction disputes and fraud claimsManage escalations of complex fraud cases to the fraud risk unitEnsure timely handling of transaction disputes, fraud claims, and CDD/EDD checksMonitor fraud operations SLAs, productivity, and quality metrics across fincrime teamsEnsure complete case documentation and audit readiness at all timesDrive process improvements and automation across fraud workflowsCoordinate closely with Risk, Compliance, Customer Operations, and Product teamsWHAT WE’RE LOOKING FOR12+ years in fraud operations or banking operations, including 4+ years leading fraud or operational risk teamsExperience managing operational fraud case volumes and escalation frameworksA proven track record improving fraud operations efficiency and effectivenessStrong knowledge of CDD/EDD requirements, transaction monitoring, and AML red flagsThe credibility to represent fraud operations to Risk, Compliance, and senior leadershipYOU’LL THRIVE HERE IF YOUYou'd rather fix the process that causes repeat cases than clear the backlog and move onYou treat documentation and audit readiness as part of the job, not paperwork after the factYou can see a fraud pattern forming across teams before it becomes a lossYou hold the line between what operations clears and what must go further, every timeYou want to build the function a bank's license actually depends on