✨ AI Summary
The Workshop Team Leader is responsible for managing and coordinating all workshop activities at Al Mansour Automotive, ensuring high standards of safety, quality, and efficiency in vehicle repair and maintenance. Key responsibilities include providing advanced product information, handling customer escalations, ensuring adherence to policies, performing fault isolation and resolution, and assigning work schedules to subordinates. The role also involves carrying out testing and quality assurance tasks. The ideal candidate will have a Bachelor's degree in a relevant field, 5-7 years of experience in team coordination or people management, and strong skills in technical troubleshooting, automotive systems, workshop tools, quality and safety compliance, and team leadership.
Requirements
The ideal candidate will possess a Bachelor's degree in a relevant field, with additional management or technical certifications being advantageous. A minimum of 5 to 7 years of experience is required, specifically including experience in team coordination or people management. Essential skills include technical troubleshooting, automotive systems knowledge, proficiency with workshop tools and diagnostic equipment, quality and safety compliance, and team leadership and coaching.
Description
SummaryWorkshop Team Leader manages and coordinates workshop activities, ensuring safe, high-quality, and efficient vehicle repair and maintenance in line with Al Mansour Automotive standards.TasksProvide advanced product/service information and respond to complex customer questions.Respond to basic issue escalations promptly and provide managerial approvals as required.Ensure adherence to organizational policies, procedures, regulatory codes; seek authorization for exceptions.Provide fault isolation and resolution to address issues promptly.Assign short-term work schedules to subordinates to meet expectations within timelines.Carry out relatively simple testing and quality assurance tasks.EducationBachelor's degree in a relevant field; additional management or technical certifications are an advantage.Experience5 to 7 years of experience, including team coordination or people management responsibilities.SkillTechnical Troubleshooting & DiagnosticsAutomotive Systems KnowledgeUse of Workshop Tools & Diagnostic EquipmentQuality & Safety ComplianceTeam Leadership & CoachingCompetenciesBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goals.Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.Customer Focus: Building strong customer relationships and delivering customer-centric solutions.Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.Drives Results: Consistently achieving results, even under tough circumstances.Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.