Requirements
Requires a Bachelor's degree in IT, computer science, or business systems, with 3-5 years of experience in sales automation, CRM analytics, or digital solutions. Must have hands-on Salesforce experience and strong skills in CRM reporting, dashboards, workflows, automation, and Tableau. Working knowledge of Databricks, SQL, and/or Python is necessary, with AEM experience being highly desirable.
Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Finance, Business Analysis & Consulting
Company Industry
Travel, Hotel & Tourism
Job description
Synopsis
We're looking for a sales automation specialist to bridge the gap between commercial teams and technology functions, transforming agency incentive programs, sales processes, reporting requirements, and digital content into scalable, automated solutions. Working across Salesforce (or equivalent CRM platforms such as HubSpot), Databricks, Tableau, and AEM, you will help drive efficiency, reporting accuracy, and commercial performance across our sales ecosystem.
Accountabilities
Translate business requirements into technical solutions and automation opportunities.
Support and validate agency incentive calculations and sales performance metrics.
Design and maintain Tableau dashboards and commercial reporting solutions.
Configure and optimize Salesforce (or equivalent CRM) reporting, workflows, and automation.
Manage and update AEM website content and components.
Act as the key link between business stakeholders and technical development teams.
Drive continuous improvement by automating manual sales, reporting, and content management processes.
Qualifications
Education & experience
Bachelor's degree in information technology, computer science, business systems, or a related field.
Minimum 3-5 years' experience in sales automation, CRM analytics, or digital solutions roles.
Hands-on experience with Salesforce is required; experience with other leading CRM platforms such as HubSpot, Microsoft Dynamics, or similar will also be considered.
Experience working with CRM reporting, dashboards, workflows, and automation.
Strong Tableau reporting and dashboard development skills.
Working knowledge of Databricks, SQL, and/or Python for data validation and analysis.
Experience with Adobe Experience Manager (AEM) is highly desirable.
Understanding of agency sales, incentive, commission, or commercial performance programs.
Airline, travel, or TMC industry experience is advantageous.
Additional information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
Recruitment fraud alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
About the Company
Etihad Airways is the National Airline of the United Arab Emirates. The airline was set up by a Royal Decree in July 2003, with Abu Dhabi, the capital of the UAE, as its hub. Etihad started commercial operations in November 2003.
With Etihad, everyone who flies with us is welcomed as our guest.
This simple credo illuminates everything we do, from big things like making sure that our fleet is one of the most advanced in the sky, to small touches like letting you choose the films you watch.
Were proud to be the National Airline of the United Arab Emirates. At the crossroads between Europe and Asia, our home reflects our commitment to bringing the world closer together - as does our highly cosmopolitan staff.
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