✨ AI Summary
The Senior Air Freight Import Specialist will be responsible for managing all aspects of air freight import operations. This includes responding to customer inquiries and RFQs, ensuring all necessary documentation and information are in order, coordinating with customers and agents, and managing pricing to ensure profitability. The role also involves tracking shipments, resolving issues, entering data into the OTM system, processing invoices, and ensuring credit is cleared before discharging shipments.
Requirements
Excellent communication skills, interpersonal skills and customer orientationAt least 4 years of experience at freight forwarding company in air freight import/ export role.Excellent English language skillsExcellent computer Skills Having attended the basic goods and dangerous goods courses in Egypt Air is a big plus. Experience in air freight export operations (not just import) is a huge plus
Description
1) Respond to all pre-alerts and all customer inquiries and sales team RFQ (requests for quotation) in a professional manner and on a timely basis2) Ensure all needed information (e.g. shipper, consignee, shipment) and documentation are in order before starting the service process and coordinating with customers/ agents to complete them if not as well as to get any necessary approvals throughout the process on a timely basis to ensure no delays occur in service provision.3) Ensure that the prices quoted to customers for import services and negotiated with agents are competitive whilst ensuring a minimum level of profitability for import operations and ensuring agents are notified and charged for any delays/ fines incurred due to agent errors (such as mistakes in consignee name).4) Follow-up and track/ trace shipments on a daily basis to communicate progress to customers and update agents’ electronic systems (if any) on a timely and accurate basis and promptly interfere when there are problems to report, investigate and resolve them effectively.5) Enter all air freight import operations’ details into the OTM system correctly and on a timely basis for delivery order processing.6) Ensure all invoices and supporting documents are in order for invoice processing when services are completed and that they are sent for review on a timely basis to the accounting department and then to collections/ customers and that all shipment documentation is properly archived after service rendering for future references.7) Ensure that routed cargo customers have no outstanding credit with the company before discharging shipments.