Description
Roles and Responsibilities You Take Ownership. You Deliver With Precision. You approach your responsibilities with discipline, a clear understanding of what the business requires, and a consistent attention to quality - working collaboratively and focused, at all times, on delivering meaningful output. Key Responsibilities Manage the end-to-end travel process for all stakeholders, including flights, hotel reservations, airport transfers, travel itineraries, and any special travel requirements. Deliver exceptional service and build strong relationships with Directors, Senior Management, C-suite Executives, and other stakeholders, ensuring a seamless travel experience. Respond promptly to travel requests, managing multiple priorities with speed, accuracy, and attention to detail in a fast-paced environment. Proactively manage travel disruptions, itinerary changes, and urgent requests, providing timely solutions while minimizing business impact. Oversee the complete visa process, including new applications, renewals, appointment scheduling, document preparation, and submission, with strong knowledge of visa requirements for the USA, UK, Schengen, China, UAE, and other key destinations. Build and maintain effective relationships with travel agencies, visa providers, airlines, hotels, and other external partners to ensure efficient service delivery and competitive commercial outcomes. Manage the monthly travel billing cycle, including invoice reconciliation, timely submission of accruals, processing invoices through SAP Ariba, and actively following up with internal stakeholders to ensure supplier payments are processed within agreed timelines. Maintain accurate travel records, financial documentation, visa trackers, and reporting in accordance with company policies and audit requirements. Act as the primary point of contact for all travel-related enquiries, providing professional guidance and delivering exceptional stakeholder experience. Demonstrate flexibility by supporting urgent travel requirements outside standard business hours, including evenings, weekends, and public holidays, when business needs require. Continuously identify opportunities to improve travel processes, enhance operational efficiency, and elevate the overall travel experience across the business.