Requirements
The role requires excellent verbal and written English communication skills, proven ability to manage multiple priorities, strong organizational and administrative capabilities, demonstrated problem-solving and analytical skills, and exceptional interpersonal and customer service abilities. Candidates must be able to remain calm and professional under pressure, be reliable and committed to high performance standards, and possess flexibility to work various shifts. Previous experience in a front desk, guest services, or customer-facing role, familiarity with property management systems, and knowledge of hotel operations are preferred. Multilingual capabilities and conflict resolution experience are valuable assets.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Hyde is much more than a brand – it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.
Job description
Join our team in Dubai, United Arab Emirates, as a front desk agent, where you will be the welcoming face of our organization. In this dynamic role, you will be at the forefront of our guest experience, combining professionalism with genuine warmth to ensure every interaction leaves a lasting positive impact. We're seeking an organized, detail-oriented professional who thrives in a fast-paced environment and is committed to exceeding guest expectations.
Responsibilities:
Greet guests with a warm, professional demeanor and provide efficient check-in and check-out services while maintaining all service standards
Manage guest accounts, process payments, and ensure accurate documentation of all transactions
Listen actively to guest requests, concerns, and complaints; document them immediately and coordinate with appropriate departments to resolve issues promptly
Follow up with guests to confirm resolution and ensure complete satisfaction with their experience
Provide informative and helpful assistance regarding facility amenities, services, and local attractions
Respond promptly and courteously to all guests who approach the reception desk, managing multiple inquiries simultaneously
Identify opportunities to enhance guest experiences through thoughtful upselling and personalized recommendations
Maintain comprehensive knowledge of hotel policies, procedures, and safety standards; adhere to all organizational guidelines
Collaborate effectively with team members and other departments to support seamless operations
Perform additional duties as assigned to support organizational objectives
Qualifications
Excellent verbal and written communication skills in English
Proven ability to manage multiple priorities and tasks simultaneously without compromising quality
Strong organizational and administrative capabilities
Demonstrated problem-solving and analytical skills
Exceptional interpersonal and customer service abilities
Ability to remain calm, professional, and courteous under pressure in a fast-paced environment
Reliable, responsible, and committed to maintaining high performance standards
Willingness and flexibility to work various shifts, including evenings, weekends, early mornings, and overnight hours
Ability to work collaboratively as part of a cohesive team
Previous experience in a front desk, guest services, or customer-facing role
Familiarity with property management system (PMS) software or similar hospitality technology platforms
Multilingual capabilities (additional languages are a valuable asset)
Knowledge of hotel operations and guest relations best practices
Experience working in a hospitality or corporate environment
Conflict resolution and de-escalation experience
Proficiency in using computer systems and office software applications
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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