Requirements
Candidates must have completed 12 years of schooling or equivalent and possess 4+ years of experience in airport operations, SkyCargo, or the airline industry. Demonstrated expertise in quality-driven coaching and mentoring aligned with SOP and operational compliance, strong communication and relationship-building skills, exceptional organizational abilities for managing high onboarding volumes, and the ability to collaborate effectively with stakeholders are required.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
HR, Recruitment & Training
Company Industry
Aviation, Airlines & Aerospace
Job purpose
At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘fly better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a workplace coach and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
A workplace coach is instrumental in ensuring new joiners are prepared to perform effectively in their role upon commencement of employment. This role places a strong emphasis on quality-driven coaching, aligning all activities with business objectives, productivity targets, and robust onboarding requirements. It collaborates closely with the business, learning & talent (L&T), subject matter experts (SMEs), and other key stakeholders, ensuring strict alignment with Emirates standard operating procedures (SOPs) to deliver practical, impactful on-the-job coaching that meets business needs.
In this role you will:
Collaborate with key stakeholders and L&T teams to design and deliver coaching initiatives that directly support business needs and ensure strict adherence to Emirates SOPs.
Ensure all new joiners receive practical, tailored onboarding experiences that meet operational requirements and reinforce compliance with established procedures.
Guide new joiners through their learning journey, embedding business objectives, safety standards, and productivity benchmarks into every coaching interaction.
Collaborate with SMEs to deliver a seamless and impactful on-job coaching experience for new joiners, ensuring consistency and excellence throughout their training journey.
Track new joiners’ development and adherence to standards, providing regular feedback and adjusting coaching strategies to optimise performance and compliance.
Standardise and continuously enhance on-job coaching materials and resources to ensure scalable, high-quality, and compliant onboarding experiences across the organisation. Lead and coordinate cross-functional coaching initiatives to enhance operational efficiency and consistency.
Drive operational excellence by consistently reinforcing SOP and promoting safe work practices across all coaching activities. Ensure new joiners acquire SOP-compliant, practical knowledge and skills, effectively bridging the gap between classroom learning and real-world application.
Qualification
To be considered for this role, you must meet the below requirements:
Should have completed 12 years of schooling or equivalent.
Have 4+ years experience in airport operations, SkyCargo, or airline industry.
Demonstrated expertise in delivering quality-driven coaching and mentoring aligned with SOP and operational compliance requirements.
Strong communication and relationship-building skills, able to champion standards across multiple business functions.
Exceptional organisational abilities, with a proven track record of managing high onboarding volumes while maintaining strict procedural compliance.
Ability to work collaboratively with the business, key stakeholders, L&T teams and SMEs to embed standards & procedures throughout all coaching activities.
Commitment to continuous improvement and excellence in upholding and promoting SOPs and operational standards.
At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!
Salary & benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it’s like to live and work in our fast-paced, cosmopolitan home city.
About the Company
A fast-growing international airline with one of the youngest fleets in the sky and more than 400 awards for excellence worldwide.
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