Service Advisor

Required Skills

Nice to have:

Candidates should have a Diploma or Bachelor's Degree in a relevant field and 2-3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry. Experience with EV or Hybrid brands is preferred. Strong customer handling, relationship-building, workshop operations, and service process understanding are essential. Excellent English communication skills are required, with Arabic being an advantage. A UAE driving license is preferred.

Job description / Role Job Type Full Time Job Location UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Retail About Al-Futtaim Group Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. About BYD BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide. As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility. Overview of the role Join BYD and Al-Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world's fastest-growing electric vehicle brands. In this customer-focused role, you will guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience. You will play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience from vehicle reception through to delivery. What you will do Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements Create service estimates and explain repair recommendations clearly and confidently Build long-term customer relationships to enhance retention and loyalty Coordinate with EV technicians and workshop teams to ensure timely repair completion Keep customers informed throughout the service process with regular updates Promote additional services, accessories, charging solutions, and maintenance packages where appropriate Ensure vehicles are delivered on time with a clear explanation of all work completed Handle customer concerns professionally to achieve high customer satisfaction scores Maintain accurate documentation and follow company policies and procedures Required skills to be successful Strong customer service and relationship management skills Basic understanding of EV technology, charging systems, and EV ownership experience Excellent communication and interpersonal skills Strong sales and upselling abilities Ability to explain technical information in a simple and customer-friendly manner Good organizational and time management skills Working knowledge of MS Office; SAP experience is an advantage Customer-focused and results-driven mindset About the team You will join the BYD Aftersales Team within Al-Futtaim Electric Mobility, supporting customers throughout their ownership journey while helping drive the adoption of sustainable transportation across the UAE. What equips you for the role Diploma or Bachelor's Degree in Automotive, Mechanical Engineering, Business, or a related field 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within the automotive industry Experience with EV or Hybrid brands is highly preferred Strong customer handling and relationship-building skills Good understanding of workshop operations and service processes Excellent English communication skills; Arabic is an advantage UAE driving license is preferred Why join us? Be part of one of the fastest-growing EV brands globally Work in the future-focused electric mobility industry Continuous learning and career growth opportunities Join a market-leading automotive organization Attractive salary, benefits, and long-term career prospects About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward. About the Company Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. Apply Now