✨ AI Summary
The Lead Software Engineer role is a senior position within Retail Banking, focusing on Customer Value Management (CVM). The successful candidate will lead customer lifecycle strategies, including acquisition, cross-selling, retention, and win-back. Key responsibilities involve owning CVM strategy, KPIs, commercial levers, campaigns, experimentation, and optimizing customer value and revenue. The role requires 8-12 years of experience in CVM, growth strategy, retail banking, or customer lifecycle management, with strong skills in pricing, revenue optimization, stakeholder management, and leadership.
Requirements
8-12 years of experience in CVM, growth strategy, retail banking, or customer lifecycle management. Requires strong expertise in revenue optimization, stakeholder management, and leadership. The role also demands proficiency in managing KPIs, campaigns, experimentation, and customer value optimization.
Description
Senior Retail CVM leader covering customer lifecycle across acquisition, cross sell, retention and win back. Should be able to own CVM strategy, KPIs, commercial levers, campaigns/experimentation and customer value/revenue optimisation.8–10+ years in CVM, growth strategy, retail banking or customer lifecycle management. Strong pricing/revenue optimisation, stakeholder management and leadership experience.