Requirements
The Guest Service Officer role requires a Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. A minimum of 1-2 years of Front Office experience in an upscale or luxury hotel is necessary. Proficiency in Microsoft Office and hotel PMS systems (e.g., Opera) is essential, along with excellent English communication skills and the ability to work flexible shifts.
Description
SummaryAt Andaz Doha, we focus on our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values ofWellbeing,Inclusion,Respect,Empathy,Integrity,andExperimentationare the core of what we do. Our family atmosphere is what keeps our colleagues highly engaged.The Guest Service Officer is responsible for creating a welcoming and memorable arrival and departure experience for guests. The role handles front desk operations, guest inquiries, check-in/check-out procedures, and ensures all guest requests are managed efficiently in line with Andaz and Hyatt service standards.QualificationsDiploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.Minimum 1-2 years of Front Office experience in an upscale or luxury hotel.Strong knowledge of front office operations, guest relations, and hotel procedures.Excellent verbal and written communication skills in English.Ability to handle guest requests and complaints efficiently and professionally.Proficient in Microsoft Office and hotel PMS systems (e.g., Opera).Ability to work flexible shifts, including weekends and public holidays.