Requirements
The role requires a Bachelor's degree in Business Administration or equivalent, with a minimum of nine years of experience in service station operations, convenience retail, or related retail service businesses. At least four years of this experience must be in a supervisory capacity. Candidates must possess strong business acumen, understanding of financial indicators, and experience in process implementation, change management, and quality assurance. Proficiency in computer systems, including Excel and MS Word, and strong English communication skills are essential.
Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Oil & Gas / Energy
Job purpose
Plan and manage all aspects of the day-to-day operations of the assigned very large and large service stations to ensure that sales, staff, stock, and resources are managed to achieve optimal utilization of resources, aligned with the defined quality standards whilst providing optimum client experience and achieving the defined revenue targets. Ensure that the highest standard of customer services are delivered consistently at all times, in a safe and environmentally friendly atmosphere.
Key accountabilities
Job specific accountabilities
Operations management
Plan and ensure timely availability of trained staff and resources to support around the clock operations of the assigned station, in line with the defined quality standards to achieve operational efficiencies, revenue targets and optimum client satisfaction standards.
Organize and coordinate shift schedules for station employees including ensuring the completion of checklists, registers and log books by shift personnel, and checking and endorsing timesheets and equipment checklists in line with defined protocols. Ensure shift handover is properly done following retail procedures prior to shift turnover. Assign the location for each shift based on the business requirements.
Ensure that all stock is maintained at optimum level in line with the procedure for ordering, receiving and stocking of fuel, lube, LPG, accessories and consumables, stationery, car wash shampoo, oil change tools, employee uniform and PPEs and mosque and accommodation requirements.
Supervise the deliveries and update the records.
Analyze and evaluate fuel inventory reports and notify any abnormal variances to Senior Area Manager and Maintenance workshop.
Ensure the maintenance of all station’s equipment and instruments in efficient operational order and make certain that all related issues are logged, communicated and addressed, and all repairs to equipment and building are conducted promptly without interference to the flow of operations.
Conduct regular supervision, inspection or tours of the field to review operational standards, monitor quality of customer service, observe the standards and provide feedback to respective managers to support achievement of quality standards in line with the ADNOC brand guidelines.
Supervise and follow up on all incident and accident reports to ensure that incidents such as property damage, unauthorized access to premises or property, thefts, dishonesty or other undesirable contact by employees or contractors are properly reported, investigated and recorded.
Analyze and evaluate various reports and records, such as daily statement of stocks and sales, record books and reconciliations to review performance and take corrective action to support alignment with defined operational excellence standards.
Conduct random audits of stock and cash against records, investigating reasons behind differences in amounts, preparing justifications and reporting to management.
Ensure effective implementation of all inventory management policies and procedures to support achievement of operational efficiencies and cost optimizations.
Check shift reconciliation reports for three shifts and ensure that the day sales summary is processed in the system on time and the shift cash is deposited in SCDM within two hours of shift closing. Investigate the BDS variance reports and take corrective actions.
Ensure the products are displayed as per planogram, monthly offer newsletter is displayed, fridge and freezer are set at the right temperature in the convenience store.
Ensure food and beverage standard operating procedures are followed and any wastages are tracked properly, all equipment in food and beverage section are fully functional up to the required level and the ingredients are rightly stocked.
Ensure fuel attendants and convenience store runners offer customers the carside service of the convenience store products using ordering application at the forecourt. Carside service complies with HSE guidelines and uses necessary protective equipment while taking and delivering orders to the forecourt.
Station targets
Continuously follow profitability and revenue targets for assigned station including but not limited to fuel, conversion and convenience store, food and beverage, lube, carwash, LPG, carside delivery, etc. to ensure alignment with business plans for retail section; ensure the achievement of budgeted service station sales, gross margin and operational cost targets in line with the annual KPIs and manage inventory shrinkage, cash reporting targets and balancing of daily banking transactions to achieve efficient financial management. Provide financial reports to management in terms of profit and loss achievement.
Station’s layout
Ensure the standardization of the station’s layout and the ‘look and feel’ in alignment with the standard design of retail outlets.
Overtime management
Ensure overtime is administered in compliance with company policy and direction with proper controls and checks.
HSSE
Ensure strict compliance with ADNOC HSE rules and regulations regarding fire, safety and environment, Municipality and Health Authority rules and regulations regarding food hygiene and all staff is aware of it.
Enforce hygiene and cleanliness of all services and facilities and take corrective action in conjunction with cleaning service provider.
Report and record all incidents on time. Ensure the dress code is being followed as mandated by Retail Management.
Standard operating procedures
Comply with all provided SOPs including but not limited to temperature checking, food safety, expiry checking, planograms, food and beverage, HSE.
Ensure obtaining all authorization levels and protocols as defined in the procedures.
Ensure full cooperation and immediate follow up based on food and beverage quality assurance and quality control visits and execution gaps versus SOP.
Oversee cash handling process to ensure complete compliance in line with defined protocols.
Comply and ensure the team is complying with company uniform and protective equipment requirements at all times.
Customer service
Ensure to provide best quality service and customer care by all staff consistently as per the standard.
Ensure that all staff knows how to greet and manage traffic, offer assistance, collect payments, communicate reward scheme and bid farewell to customers.
Team management
Continuously evaluate all service station staff to ensure that they are meeting the technical requirements to ensure smooth flow of operations at all times.
Monitor the training programs provided for the staff either internally, through external training agencies or e-learning platform to equip employees with the required skill sets and thus enhance employee performance.
Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective business objectives.
Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate the team to achieve organizational goals. Listen to team members’ feedback and resolve any issues or conflicts. Suggest and organize team building activities.
Report on any HSE, code of conduct or dress code violation by staff in the service staff. Plan and implement corrective actions to mitigate such risk in future.
Promotions and advertising
Implement the promotional activities for the station in conjunction with the marketing plan for organizing sales and service promotion activities across the stations.
Relationship management
Manage the development and maintenance of effective key business relationships with all relevant external and internal entities and all sections with the highest standards of business ethics, whilst promptly attending to all critical issues in order to ensure the services required by the organisation are delivered in the most effective manner.
Qualifications, experience, knowledge & skills
Minimum qualification
Bachelor’s degree in Business Administration or equivalent.
Minimum experience, knowledge & skills
Nine years’ experience in service station operations, convenience retail, and/or retail service businesses such as auto garages, vehicle service centres, car rental companies, etc. with at least four years in a supervisory capacity.
Strong business acumen and commercial mindset.
Understanding of financial indicators such as revenue, costs, profits and margins and ability to drive improvement in these areas to achieve assigned targets.
Experience in implementing processes, driving change management, and ensuring quality assurance.
Demonstrated use of computer systems and business software such as Excel and MS Word.
Ability to communicate in English – both verbal and written.
Ability and willingness to be hands-on and lead from the front.
Proactive, collaborative, focused and goal oriented.
Process oriented mindset.
Customer service orientation.
Demonstrated leadership, motivational, coaching and mentoring skills.
Strong communication and influencing skills.
About the Company
We are one of the world's leading energy producers, and a primary catalyst for Abu Dhabi’s growth and diversification.
We operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.
Since 1971, we have created thousands of jobs, driven the growth of a diverse knowledge-based economy, and played a key role in Abu Dhabi’s global emergence.
Today, we continue to look for new and innovative ways to maximize the value of our resources, pioneering those approaches and technologies that will ensure we are able to meet the demands of an ever-changing energy market, and continue to have a positive impact on the Abu Dhabi economy for generations to come.
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