Requirements
Proven experience in a luxury hotel Front Office environment with demonstrated supervisory or team leader responsibilities. Strong Front Office operational expertise, including check-in/out procedures, billing, payments, and guest account management. Proficiency in Opera Cloud PMS. Excellent guest service and problem-solving skills. Strong written and verbal communication skills in English and Arabic.
Description
Company DescriptionYour team and working environment:Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. What if are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.Our Commitment To Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionWe're looking for an experienced and dynamic Front Office Supervisor to join our hospitality team in Dubai, United Arab Emirates. In this pivotal role, you'll lead and inspire our Front Office team while delivering exceptional guest experiences that reflect our commitment to excellence. As a Front Office Supervisor, you'll combine operational expertise with genuine hospitality, ensuring seamless daily operations and fostering a collaborative, customer-focused environment where every team member thrives.Lead, coach, and support the Front Office team throughout daily operations, fostering a collaborative culture that prioritizes guest satisfaction and operational excellenceOversee Front Office procedures and brand standards, ensuring consistent service delivery while supporting team training and communicating operational updates transparentlyPerform Front Desk duties as required, including check-in and check-out, guest requests, account inquiries, and professional issue resolution with empathy and efficiencyCoordinate VIP arrivals, group requirements, and room allocations while facilitating seamless communication across hotel departmentsManage guest accounts, open folios, and credit processes with meticulous attention to detail, ensuring accuracy across all Front Office transactionsDrive hotel promotions, identify upselling opportunities, and support enrollment initiatives while working toward departmental targetsSupport roster planning, onboarding, and payroll administration, proactively resolving guest concerns and maintaining smooth operations during peak periods or system disruptionsDemonstrate assertive decision-making and resilience when addressing operational challenges, maintaining composure and finding innovative solutionsMentor team members on conflict resolution and de-escalation techniques, modeling professional behavior and empathetic guest interactionsQualificationsProven experience in a luxury hotel Front Office environment with demonstrated supervisory or team leader responsibilitiesStrong Front Office operational expertise, including check-in/out procedures, billing, payments, and guest account managementProficiency in Opera Cloud PMS, including front and back-office functions and manual procedures during system outagesCompetency in Microsoft Office and other relevant communication and hotel management systemsProven ability to lead, train, and motivate a diverse team, with exposure to roster planning and shift coverage managementExcellent guest service and problem-solving skills, with the ability to resolve concerns professionally and empatheticallyStrong written and verbal communication skills in English and Arabic, with the ability to interact professionally with guests and team membersFluency in Arabic (spoken and written) is essential for effective communication with Arabic-speaking guests and team membersDemonstrated experience in performance management and team developmentStrong organizational and time management skills with the ability to prioritize multiple tasks effectivelyResilience and adaptability in a fast-paced hospitality environment, with a commitment to continuous improvementInclusive mindset with the ability to foster a supportive and collaborative workplace cultureAdditional InformationWhat Is In It For YouEmployee benefit card offering discounted Accor rates worldwideLearning programs through our academiesOpportunity to develop your talent and grow within your property and across the world