Requirements
Requires a Bachelor's degree in IT, Computer Science, Cybersecurity, or Computer Engineering, with 4+ years of experience in IT operations, security operations, technical support, or cybersecurity infrastructure. Strong knowledge of incident management, service management, troubleshooting, documentation, and change management is essential, along with excellent communication and coordination skills. Supporting enterprise security technologies is preferred.
Description
Location: Dammam, Saudi ArabiaEmployment Type: Full-Time | OnsiteProject Duration: Long-term project assignmentAbout The RoleWe are looking for an Encryption Operations & Support Engineer to provide day-to-day operational and technical support for enterprise encryption and security infrastructure.The role will focus on health monitoring, preventive and corrective maintenance, incident troubleshooting, service requests, patching coordination, license and asset tracking, documentation, testing, and operational support.Key ResponsibilitiesPerform daily health checks and operational monitoring of encryption and security platformsHandle service requests and incidents related to encryption, KMS, HSM, and associated infrastructurePerform first-level troubleshooting and coordinate escalation of complex technical issuesSupport preventive and corrective maintenance activitiesCoordinate patching, upgrades, fixes, and vendor maintenance activitiesMonitor software licenses, subscriptions, assets, and support contractsMaintain configuration records, inventories, technical documentation, and operational runbooksSupport technical testing, validation, and system changesParticipate in backup, recovery, disaster recovery, and business continuity activitiesSupport knowledge-transfer sessions and maintain operational proceduresCoordinate with vendors and internal technical teams to resolve incidents and service issuesPrepare operational and maintenance reportsParticipate in scheduled maintenance windows and on-call support when requiredRequirementsRequired Qualifications & ExperienceBachelor's degree in Information Technology, Computer Science, Cybersecurity, Computer Engineering, or a related field4+ years of experience in IT operations, security operations, technical support, or cybersecurity infrastructureExperience supporting enterprise security technologies is preferredKnowledge of incident management, service management, troubleshooting, documentation, and change managementStrong communication and coordination skillsAbility to work full-time onsite in DammamRequired CertificationOne of the following:ITIL 4 Foundation, orCompTIA Security+Preferred Certifications & TrainingThales CipherTrust / Luna administration trainingVendor-specific encryption/HSM administration certificationAdditional ITSM, security operations, or infrastructure certificationRelevant Microsoft, Linux, or enterprise infrastructure certificationCore CompetenciesIT Operations | Security Support | Encryption | HSM | KMS | Incident Management | Troubleshooting | Change Management | Documentation | ITSM | Vendor CoordinationCandidates should highlight relevant experience in enterprise IT/security operations, encryption or HSM support, incident management, and vendor technologies.