Requirements
Candidates must possess a Diploma or degree in Spa Management, Hospitality Management, or Beauty Therapy, with 3-5 years of spa experience, including 1-2 years in a supervisory role. Luxury hotel spa experience is highly preferred. Strong leadership, communication, and organizational skills are essential, along with fluency in English and knowledge of spa software. UAE spa/hospitality industry experience is a plus.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Travel, Hotel & Tourism
Company description
Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘live the French way’ and indulge in excellence.
Job description
Supervise the daily operations of the spa, including reception, treatment rooms, relaxation lounges, wet areas (sauna, steam, jacuzzi, pool), fitness facilities, and retail areas.
Lead, motivate, and coordinate a team of therapists, receptionists, and attendants to deliver exceptional guest service.
Ensure all treatments and services are delivered in line with brand and spa standards.
Manage staff scheduling and rotas to ensure adequate coverage during peak and off-peak hours.
Conduct daily briefings, on-the-job training, and performance evaluations for spa staff.
Handle guest inquiries, feedback, and complaints promptly and professionally, escalating to the Spa Manager when necessary.
Monitor and maintain cleanliness, hygiene, and safety standards across all spa areas in line with UAE health and safety regulations.
Oversee inventory management of spa products, amenities, and equipment; coordinate with suppliers and procurement as needed.
Support the Spa Manager in achieving revenue targets through upselling of treatments, packages, and retail products.
Ensure all spa equipment is properly maintained and report any maintenance issues promptly.
Maintain accurate records of bookings, treatments, staff attendance, and revenue using the spa management system.
Assist in the development and implementation of spa promotions, seasonal packages, and membership programs.
Ensure compliance with all licensing, health, and safety requirements specific to spa operations in Dubai.
Foster a professional, welcoming, and luxurious atmosphere consistent with a five-star hotel environment.
Step in to perform treatments or front-desk duties when required to support the team during high-demand periods.
Qualifications
Diploma or degree in Spa Management, Hospitality Management, Beauty Therapy, or a related field.
Minimum 3–5 years of experience in a spa environment, with at least 1–2 years in a supervisory role.
Prior experience in a luxury hotel or resort spa is highly preferred; experience in a large-scale spa operation is a strong advantage.
Strong knowledge of spa treatments, wellness trends, and industry best practices.
Excellent leadership, communication, and interpersonal skills.
Fluency in English required; additional languages (Arabic, Russian, French, etc.) are an advantage.
Strong organizational skills with the ability to multitask in a fast-paced environment.
Knowledge of spa software/booking systems (e.g., Book4Time, SpaSoft, or similar).
A genuine passion for wellness, guest service, and hospitality excellence.
Flexibility to work shifts, including weekends and public holidays.
UAE spa/hospitality industry experience preferred; knowledge of local health and safety regulations is a plus.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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