Requirements
The Bartender is responsible for providing exceptional beverage service to guests, preparing and serving beverages, taking orders, engaging with guests, maintaining the bar area, managing stock, and ensuring high standards of beverage presentation. Requires a minimum of 2 years of food and beverage experience with detailed bar knowledge, previous public contact/cashiering experience, and proficiency in English. Must be well-presented, professional, a team player with a creative and outgoing personality, and possess good communication and problem-resolution skills.
Description
Company DescriptionRaffles Hotels & ResortsThe Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.About Raffles The PalmOpened in 2021 on the western crescent of Palm Jumeirah, the world's largest man-made island and archipelago, this palatial beach resort, featuring 340 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.More than a destination, Raffles the Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.Job DescriptionWe invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Bartender, reporting to the F&B Supervisor. The Bartender is responsible for providing exceptional beverage service to our guests, ensuring that every experience is seamless, attentive, and personalized. The role includes preparing and serving beverages, taking orders, engaging with guests, maintaining the bar area and equipment, managing stock levels, and ensuring all beverages are presented to the highest standards.At Raffles, the Bartender is more than a beverage service professional. This role is about creating memorable experiences through genuine hospitality, creativity, attention to detail, and expert beverage knowledge. The Bartender is professional, attentive, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards, warmth, and sophistication that define the Raffles experience.Key Roles & ResponsibilitiesRead daily events to be aware of any VIP arrivals. Must have a complete working knowledge of bar items, ingredients and preparationEnsure all details of service are performed properly for every guestTo understand and adhere to Beverage Department Standard Operating ProceduresChange ashtrays, serve cigarettes and wipe down bar areaCarry trays, bus and reset tables with linen, china, glass and silverAscertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolvedWhen possible greet regular guests by name and note and serve preferences accordinglyProfessionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishesProcess drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficientlyMake all cocktails in accordance with Hotel's standard beverage manualReceive and check liquor against previous shift's requisitionsAttempt to limit problems and liability related to customers excessive drinkingServe snacks or food items to customers seated at the barOrganize requisition, pick up and verification for F&B items used in the bar areasEnsure that the bar is fully stocked and all side opening and closing duties are completedSlice and pit fruit for garnishing drinksArrange bottles and glasses to make attractive displaysKeep the bar area neat and tidy at all times, regularly clearing dishes and glasswareManage security in the work area, and at no time to leave the bar area unless properly relieved by a colleagueAssist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in binsMaintain complete knowledge of all F&B services, outlets, hotel services/featuresAble to handle cash following established and proper Accounting proceduresQualificationsMinimum 2 years food and beverage experience with detailed bar knowledgePrevious public contact and/or cashiering experienceSecondary school educationReading, writing and oral proficiency in the English languageTeam player with a creative and outgoing personalityMust be well-presented and professionally groomed at all timesGood communication and customer contact skills; good problem resolution skillsGood Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.AND ABOVE ALLEmbrace the Raffles brand promise and luxury in your role and in all your interactions.Foster an inclusive environment where every individual feels valued and respectedAdditional InformationEmployee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.Our ValuesRespectWe value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.ExcellenceWe make genuine connections, and we cherish every opportunity to make the people around us feel special.BelongingWe celebrate our differences. We support each other and we always stand together.EmpowermentWe have authority to take initiative and anticipate moments that create unforgettable experiences.IntegrityWe build trust through mutual respect and being authentic.Diversity & InclusionRaffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.