Requirements
Candidates must have C1 level English proficiency with clear verbal communication and strong listening skills. A customer service mindset, basic computer literacy, time management skills, and the ability to work on-site in Cairo, Egypt with rotational overnight shifts are required. Previous call center or customer support experience is advantageous, and a high school diploma or equivalent is necessary.
Description
Company Description Innovative Work Solutions is a leading provider of professional outsourcing services, focused on empowering businesses with smart, flexible, and dedicated solutions. The company delivers seamless customer experiences across diverse industries through a combination of visionary teams and cutting-edge technology. With a strong commitment to innovation and a client-centric approach, Innovative Work Solutions has become a trusted partner for organizations seeking high-quality call center services. The company emphasizes flexibility, professionalism, and excellence in every interaction, supporting clients success worldwide.Role Description This is a full-time, on-site role for C1 English Speakers Call Centre Agents based in Cairo, Egypt. The agent will handle inbound and outbound customer calls, respond to inquiries, provide accurate information, and resolve issues in a timely and professional manner. Responsibilities include following call scripts and procedures, documenting interactions in the system, and ensuring that service level and quality standards are consistently met. The role involves working rotational overnight shifts, maintaining high levels of customer satisfaction, and collaborating with team leaders and colleagues to improve processes and performance.QualificationsC1 level English proficiency, with clear verbal communication and strong listening skills.Customer service mindset, including empathy, problem-solving, and the ability to remain calm under pressure.Basic computer literacy, with the ability to navigate CRM or call center systems and manage multiple screens.Time management and organizational skills to work effectively in rotational overnight shifts.Previous experience in call centers, customer support, or related fields is an advantage.Ability to work on-site in Cairo, Egypt and comply with scheduled shift rotations.High school diploma or equivalent; further education in business, communication, or related areas is beneficial.