Associate Operation

Required Skills

The Associate Operations role requires a Bachelor's degree in a related field and 1-6 years of experience in shop operations, process improvement, training delivery, and shop launch. Key skills include excellent presentation, public speaking, written and verbal communication, strong organizational and planning abilities, problem-solving and execution skills, as well as commercial and technology awareness.

Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function General Management Company Industry Software & Internet Services Experience 1 - 6 years Job location Dubai - United Arab Emirates Education Any graduation Nationality Any nationality Gender Not mentioned Vacancy 1 vacancy Job description Roles & responsibilities The Associate Operations is responsible for supporting and improving the operational performance of partner shops through effective training, continuous process improvement, and close collaboration with the Operations and Quality Assurance teams. The role focuses on identifying training needs, delivering training sessions, monitoring shop performance, and ensuring operational excellence across all partner shops. Transform and optimize business processes by identifying operational gaps and inefficiencies. Prioritize areas that require immediate improvement and have the greatest impact on company performance. Manage and optimize the end-to-end shop launch process. Identify and assess the training needs of partner shops and prepare monthly and weekly training schedules. Train shop staff on company policies, operating procedures, and customer service protocols. Track post-training improvement and progress, and report key findings and recommendations to the Head of Operations. Identify new tools and technology solutions that enhance operational procedures. Ensure that all technical solutions used in partner shops (e.g., tablets, desktops, etc.) are functioning properly. Desired candidate profile Excellent presentation and public speaking skills Excellent written and verbal communication skills Strong organizational and planning skills Strong problem-solving and execution skills Commercial and technology awareness Bachelor's degree in a related field Company industry Internet, e-commerce, dotcom Department / functional area Data entry, operations, back office processing Apply Now