Requirements
Requirements:Over 7 years of experience in ServiceNow development, with a strong emphasis on ITSM.Demonstrated hands-on expertise in building and supporting:o Incident, Request, Change, and Problem management workflows.o Service Catalog and request fulfillment processes.Solid technical skills in:o JavaScript and Glide API.o Flow Designer and workflow automation.o Business Rules, Client Scripts, and UI Policies.Experience operating within a live production support environment (BAU), including:o Managing enhancements, defect resolution, and operational changes.o Coordinating work within release cycles and adhering to change governance.Strong understanding of:o SLA configuration.o Approval workflows.o Fundamental ServiceNow data model concepts.Capability to independently manage delivery from requirements gathering through to deployment.Experience working in Agile or hybrid project delivery settings.Preferred / Additional Experience:Experience in large-scale ServiceNow environments involving multiple modules and high user volumes.Familiarity with:o IntegrationHub and API-based integrations.o ITOM and CMDB concepts, with cross-module understanding.ServiceNow certifications including:o CSA (mandatory or highly preferred).o CIS-ITSM (preferred).o CAD certification is an advantage.
Description
Müller's Solutions is seeking a highly skilled ServiceNow Senior Developer – IT Service Management (ITSM) to join our innovative IT team. In this role, you will be instrumental in designing, developing, and implementing robust ServiceNow ITSM solutions that improve service delivery and operational efficiency for our clients.Key Responsibilities:Design, configure, and maintain key ServiceNow ITSM modules, such as: Incident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge Management Provide hands-on development throughout the platform, including: Business Rules, Client Scripts, and UI PoliciesFlow Designer and workflow automationForm and catalog configurationsSLA and approval logic implementation Manage and support day-to-day operations (BAU) by: Investigating and resolving defects (L2/L3 support)Enhancing existing ITSM processes and workflowsContinuously improving service delivery logic and user experience Ensure that all solutions are developed in accordance with: Platform standardsReusable design patternsBest practices for performance and scalability Collaborate closely with the following stakeholders to convert requirements into functional, production-ready solutions: Service ownersOperations teamsDemand and backlog teams Support release and deployment processes by: Managing update setsProviding testing support and validationResolving issues that arise after deployment Work alongside other module owners (such as ITOM, integrations, CSM, etc.) to maintain cross-platform consistency and ensure integration stability