Requirements
Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry. Excellent command of English, with knowledge of additional languages like Russian or Turkish being a plus. Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications is required, along with typing skills of approximately 40 WPM.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.
Rixos Premium Dubai JBR is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.
Salaries and benefits
Competitive salary
Duty meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
Vacation tickets/benefits provided by the hotel
Medical insurance provided
Job description
We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful hotel at the heart of Dubai. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.
Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels.
Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings.
Accurately record all required reservation information in our Property Management System.
Upsell room types and additional services to maximize revenue while meeting guest needs.
Provide detailed information about our property, amenities, and local attractions in the UAE.
Collaborate with other departments to ensure guest requests and special requirements are met.
Handle changes, cancellations, and special requests with a customer-centric approach.
Maintain up-to-date knowledge of room availability, rates, and promotional offers.
Assist in resolving customer complaints and concerns in a timely and professional manner.
Contribute to the continuous improvement of our reservation processes and guest experience.
Qualifications
Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry.
Excellent command of English; knowledge of additional languages is a plus (Russian, Turkish).
Professional telephone etiquette and strong written communication skills.
Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications.
Typing skills of approximately 40 words per minute.
Detail-oriented with the ability to multitask in a fast-paced environment.
Strong problem-solving skills and ability to make decisions independently.
Flexible availability to work various shifts, including weekends and holidays.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to work collaboratively in a team environment.
Strong organizational skills and attention to detail.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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