Requirements
Required Skills• 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud)• Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths• Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS)• Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer)• Integration experience: REST, SOAP, LDAP, SSO/SAML• Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rulesNice to Have• CSA or CIS certification• Experience with ServiceNow Health Scan and ATF (Automated Test Framework)• Prior work in KSA/GCC enterprise environments
Description
Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset.Key Responsibilities• Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation• Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume)• Design the migration approach — clone-based lift, upgrade alignment, or phased rollout• Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity• Audit and remediate custom scripts, flows, and integrations pre-migration• Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes• Execute UAT support, regression testing, and hypercare post-go-live• Produce migration runbooks, risk registers, and cutover plans