Requirements
Candidates must possess strong customer service skills, excellent verbal and written English communication, and basic computer proficiency in CRM or rental systems. Previous experience in car rental, hospitality, or retail is preferred. A high school diploma or equivalent is required, with further education in business or tourism being beneficial. The role requires the ability to work on-site in Dubai, including evenings, weekends, and holidays.
Description
Company Description Quick Lease Car Rental is a one-stop solution for short- and long-term vehicle rentals and personal or corporate leasing, offering competitive rates across Dubai. The company focuses on creating a relaxed and professional atmosphere in its rental centers, with a friendly and flexible approach to customers and suppliers. Quick Lease is committed to matching each customer's needs with the right, modern vehicle while prioritizing safety and regular maintenance. With a vision to be the leading car rental provider in Dubai and the wider Middle East, Quick Lease is expanding its operations to deliver reliable, well-maintained vehicles throughout the region.Role Description This is a full-time, on-site Customer Service Representative role based in Dubai, United Arab Emirates. The Customer Service Representative will greet customers, understand their rental and leasing requirements, and recommend suitable vehicles and services at competitive rates. Responsibilities include handling inquiries via phone, email, and in-person, preparing rental agreements, processing payments, and coordinating with operations to ensure vehicles are ready, safe, and well-maintained. The role also involves resolving issues, managing booking changes, maintaining accurate customer records, and following company policies and procedures. The Representative will contribute to a professional, customer-focused environment that supports high levels of satisfaction and repeat business.QualificationsStrong customer service skills, including Customer Service, Customer Support, and Customer Experience.Ability to maintain high levels of Customer Satisfaction and work effectively as part of a Customer Service Representatives team.Excellent verbal and written communication skills in English; additional languages are an advantage.Previous experience in car rental, hospitality, retail, or a similar customer-facing role is preferred.Good organizational skills with attention to detail, accuracy in documentation, and basic computer proficiency (e.g., CRM or rental systems).Ability to work on-site in Dubai, United Arab Emirates, including evenings, weekends, and holidays as required.Professional, approachable demeanor and the ability to handle challenging situations calmly and respectfully.High school diploma or equivalent required; further education in business, tourism, or related fields is beneficial.