Requirements
The ideal candidate will have a minimum of 2-3 years of UAE experience in client relations, clinic management, or operations, preferably within an aesthetic, dermatology, plastic surgery, or premium healthcare environment. Strong understanding of clinic operations and the aesthetic patient journey, along with excellent communication, interpersonal, and client-handling skills, are essential. European female candidates are preferred.
Description
About The RoleWe are looking for an experienced Clinic Client Relations Manager to oversee client relations and support the day-to-day operations of an aesthetic clinic in Dubai. The ideal candidate will have strong experience in the aesthetic or healthcare industry, with excellent client management, communication, and operational skills.About the Client: A growing healthcare and wellness clinic based in Jumeirah, Dubai, offering a range of medical, aesthetic, and wellness services. The clinic focuses on personalized, patient-centered care and provides treatments using modern technologies and evidence-based approaches.They offer a combination of aesthetic and wellness treatments, including injectable treatments, skin and facial procedures, laser-based treatments, body and wellness services, and other personalized aesthetic solutions.Key Responsibilities:Manage the overall client journey, ensuring a high standard of service and patient satisfactionOversee daily front-of-house and client relations operations within the clinicHandle client inquiries, concerns, feedback, and escalations professionally and efficientlyCoordinate with doctors, nurses, therapists, and administrative teams to ensure smooth clinic operationsSupport appointment management, client follow-ups, treatment coordination, and retention initiativesMaintain high service standards aligned with the clinic's premium aesthetic brand and patient experienceMonitor operational processes and identify opportunities to improve service quality and clinic efficiencyRequirementsEuropean female candidates preferredMinimum 2-3 years of UAE experience in a similar client relations, clinic management, or operations rolePrevious experience within an aesthetic clinic, dermatology clinic, plastic surgery clinic, or premium healthcare environment is highly preferredStrong understanding of clinic operations and the aesthetic patient journeyExcellent communication, interpersonal, and client-handling skillsProfessional presentation with a strong customer-service mindsetStrong organizational and problem-solving skills with the ability to manage day-to-day operational requirementsBenefitsSalary + Benefits