Requirements
The role requires a Bachelor's degree in a relevant field and a minimum of seven years of experience in procurement within corporate and multinational companies, with proven experience in foreign procurement and international trade. Technical skills include professional ERP usage (SAP knowledge is an advantage) and strong supply chain management knowledge. Excellent communication, problem-solving, organizational, and detail-oriented skills are essential, along with the ability to work under stress with maturity and ethics.
Description
Reports to: Order Fulfilment ManagerPurpose:The role is responsible for all interactions and daily orders with third-party organizations that supply goods or services to the University. This role acts as the key link in communication between the buying team, vendors, and end-customers, ensuring proper expenditure of university funds through conscientious and ethical conduct.Responsibilities:Vendor Performance and Evaluation:Support the development and maintenance of the vendors performance evaluation processMaintain and circulate quarterly, semi-annual, and annual performance appraisal reports to stakeholdersHold review meetings with vendors to discuss performance and highlight areas for improvementVendor Sourcing and Registration:Responsible for the new vendors registration and assessment processes, ensuring full awareness of the University policies and performance criteriaDevelop new vendor sources by meeting with sales representatives and sourcing key local and worldwide suppliers to support the buying teamOrder and Contract:Monitor the vendors follow-up process for all placed orders from acknowledgment to payment release, ensuring accurate and timely deliveryResponsible for suppliers contracts management, assess order delays, enforce applicable penalties, and resolve quality or payment problems with vendorsReporting and Risk Assessment:Maintain a constantly updated database of vendors, order statuses, end-customer returns, and vendor billing or paymentsPrepare all types of reports, including monthly operation control reports and KPI results, to track performance against goalsAssess risk areas for existing and new vendors and the market, recommending actions to the supplier relationship management (SRM) managerStakeholder Communication and Problem Resolution:Act as the primary communication link for order questions and updatesRespond effectively to the University community inquiriesRespond to vendors complaints and end-users escalations, ensuring quick resolution by coordinating with the buying unitCollect end-users feedback to drive satisfactionPolicy Compliance and Strategy Support:Participate in developing and implementing procurement policies and procedures and ensure adherence to the University policiesRecommend commodities for contract purchase based on market studiesProvide ideas for process improvements to the SRM managementGeneral Duties:Perform other related duties as assignedQualifications and Skills:Education and Experience:Bachelor's degree in a relevant field is requiredSCM certification(s) will be an assetMinimum of seven years of experience in procurement within corporate and multinational companiesExperience in a corporate environment is an assetSRM experience is an assetProven experience in foreign procurement and international trade, including international vendor communication, shipping documentation managemental issuance, incoterms, such as sea and air, international payment terms, and compliance with import regulations and clearance proceduresTechnical Skills:Technical and Functional:Professional user of ERP, knowledge of SAP is an advantageGood knowledge of supply chain management, best practices and business or financial issuesCommunication:Strong written and verbal communication skills are necessary for daily interaction with local and international suppliersProblem Solving and Service:Strong problem-solving skills with demonstrated passion for excellent customer service and a commitment to exceptional qualityOrganizational and Detail:High organizational skills and capability to manage multiple tasks simultaneouslyMust be detail-oriented with high numerical skillsResilience and Ethics:Ability to work under stress and maintain a high degree of maturity, conscientiousness, and ethicsThis position is open until September 14, 2026Placement is based on the candidate's experience and skills. Only candidates who make it to the short list will be contacted.The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply.We thank all individuals who have expressed interest in working at The American University in Cairo.