✨ AI Summary
As an Associate Banker at Chase, you will be responsible for creating a welcoming environment and providing exceptional client experiences. Your role involves greeting clients, managing lobby traffic, and assisting with transactions while also opening new accounts and educating clients on technology self-service options. You will build meaningful relationships by actively listening, asking thoughtful questions, and introducing clients to experts to help them achieve their financial goals. The position requires performing branch operations, including managing cash devices, while adhering to all bank policies and procedures.
Required qualifications include a high school diploma or GED equivalent, client service experience, and the ability to prioritize clients, build trust, communicate effectively, resolve issues with attention to detail, and work collaboratively. A strong desire to learn products, services, and procedures is essential. Bilingual Spanish is preferred, and cash handling experience is also a plus.
🎁 Benefits & Perks
comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching
Requirements
High school diploma or GED equivalent is required. Client service experience or comparable experience is necessary. Must possess the ability to put clients first, build trusted relationships, engage clients effectively, resolve issues with attention to detail, and work collaboratively. Ability to quickly learn products, services, and procedures is essential.
Description
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals.
Job Responsibilities
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
- Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
- Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
- Bilingual in English and Spanish is preferred.