Requirements
Requires a high school degree and 1-2 years of retail sales experience. Must possess strong customer service skills, good verbal communication, and the ability to perform under pressure and meet sales targets. Flexibility to work various shifts and stand for a minimum of 8 hours is also necessary.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Sales - Retail
Company Industry
Retail
About Al-Futtaim Group
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The Retail Sales Representative is essential for driving sales and delivering exceptional customer experiences in the Al Futtaim Watches & Jewellery stores. This role involves a mixture of sales generation and operational duties, requiring the representative to maintain store standards and cleanliness, provide product information, and assist customers effectively. Success in this role is defined by the ability to meet or exceed sales goals, maintain a positive and professional customer environment, and cover various operational tasks such as POS training and store operations management.
What you will do
Sales and customer service
Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
Provide a high level of customer service at all times, both internal and external, by being aware of the product categories and being able to assist and advise customers in a professional manner.
Create a positive first impression for the customer through an energetic attitude and adhering to the dress code.
Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.
Provide customers with current and relevant information about the product.
Provide quality service in the fitting rooms, follow up with customers in a timely manner, and attempt to add on to the sale.
Operational duties
Assist the Store Manager with day-to-day store operations, including opening, closing, and other security aspects.
Run the store in the absence of the Store Manager if required.
Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS.
Ensure compliance with in-store procedures regarding pricing and ticketing to protect against loss from incorrect pricing.
Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.
Participate in and attend all store meetings and other related functions.
Participate in all inventories and perform housekeeping duties as required.
Required skills to be successful
Strong customer service skills with an eye for fashion trends.
Good verbal communication skills.
Ability to perform under pressure and meet sales targets.
Flexibility to work various shifts and collaborate well with peers and management.
What qualifies you for the role
High school degree.
1-2 years of retail sales experience.
Good verbal communication skills.
Ability to perform some heavy lifting and stand for a minimum of 8 hours.
About Al-Futtaim Retail
Al-Futtaim Retail has established itself as one of the leaders in retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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