Front Office Officer

Required Skills

Candidates must be presentable with excellent English communication skills and a professional, customer-oriented approach. A graduate degree is required, along with experience in a known organization and proficiency in customer care, customer behavior/interaction, customer communication, and concierge skills. Experience in the 5-star hotel industry and VIP interactions are considered a plus.

Job description / Role Job Type Full Time Job Location Abu Dhabi, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Administration & Secretarial Company Industry Banking & Financial Services Generic accountability Meet and greet visitors to the office. Direct or escort visitors if required. Co-ordinate with security for any client visit. Host visitors whilst they are waiting to be met. Assist in the planning and preparation of meetings, conferences and conference telephone calls. Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions). Receive, direct and relay telephone messages and fax messages, etc. Receive and deliver/forward mail to the concerned staff/office/department. Stamp all general correspondence if needed/applicable. Responsibilities Meet and greet visitors to the office Direct or escort visitors if required Co-ordinate with security for any client visit Host visitors whilst they are waiting to be met Assist in the planning and preparation of meetings, conferences and conference telephone calls Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions) Receive, direct and relay telephone messages and fax messages, etc. Receive and deliver/forward mail to the concerned staff/office/department Stamp all general correspondence if needed/applicable Maintain the general filing system and file all correspondence Make preparations for soft services related tasks Maintain an adequate inventory of office supplies for front of house Respond to staff/visitor inquiries Assist customers for any issues and complaints and direct them to concerned staff/office/department Provide word-processing and secretarial support for soft services unit Coordinate the repair and maintenance of office equipment Answer all incoming calls and handle caller's inquiries at all times Assist the other staff as requested Perform other related duties as required for the soft services unit Ensure look and feel of the front of house and building entrances is maintained at all times Adhere to grooming standards at all times Comply with limited mobile phone use in public/in front of customers No eating including chewing gum at the desk No cigarettes, no car keys, no makeup, etc. on top of the work desk/station No messy work desk/station Always smile, be friendly and approachable Do not turn your back to customers or use impolite body language Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner Demonstrate compliance to organisation's values and ethics at all times to support the establishment of a value driven culture within the bank Qualifications Presentable and excellent communication skills in English Having a professional outlook and customer oriented approach Graduate Experience in known organization (national/international) Customer care Customer behavior/interaction skills Customer communication skills Concierge skills 5-star hotel industry background good to have VIP interactions experience Professional attitude Perfection to detail About us First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients. Life at FAB Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization. Career development FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development. Our values At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally that rewards your hard work and dedication. Join our team and be part of a journey to shape the future of banking. Apply Now