Description
Additional InformationJob Number 26108629Job Category Food and Beverage & CulinaryLocation 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAPSchedule Full TimeLocated Remotely NPosition Type Non-ManagementYOUR LEGACY STARTS WITH USAt The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms & suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you're savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life's most meaningful moments.FIND PURPOSE IN YOUR PASSIONAt The Ritz-Carlton, we firmly believe that our Ladies & Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:A rewarding career within one of the most recognized and prestigious luxury brands in the world.Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry. Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more: Exclusive training and leadership development programs Recognition and rewards for exceptional service Preferential Members Rates at Marriott Hotels Globally Dining & Wellness discounts for your family and you Medical Insurance Coverage An HR team dedicated to your success and wellbeingOUR EXPECTATIONS FROM THE ROLE:As a Hostess at The Ritz-Carlton, you will be the first and last impression of our guests dining experience. You are responsible for warmly welcoming guests, managing reservations, and ensuring a seamless flow of service within the restaurant while delivering exceptional luxury hospitality in line with Marriott International's service excellence standards.No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.KEY RESPONSIBILITIES:Greet guests warmly and professionally upon arrival, using guests names whenever possibleManage restaurant reservations and seating arrangements efficientlyEscort guests to their tables and present menusMaintain accurate waitlists during peak periods and communicate waiting times clearlyCoordinate with servers and kitchen staff to ensure smooth table turnover and service flowHandle guest inquiries, requests, and special arrangements (VIPs, celebrations, dietary needs)Monitor dining area cleanliness, ambiance, and readiness at all timesAnswer phone calls, manage bookings, and respond to guest inquiries promptlyEnsure adherence to Marriott and Ritz-Carlton service standards and brand valuesAddress guest concerns professionally and escalate when necessarySupport the F&B team to deliver a memorable and personalized dining experienceSkills & CompetenciesStrong interpersonal and communication skillsProfessional appearance and excellent grooming standardsCustomer-focused with a positive and welcoming attitudeAbility to handle high-pressure situations with grace and composureAttention to detail and strong organizational skillsMultitasking ability in a fast-paced environmentBasic knowledge of restaurant operations and reservation systemsFluency in English (additional languages are an advantage)Qualifications & ExperienceHigh school diploma or equivalentPrevious experience in a luxury hotel or fine dining restaurant preferredFamiliarity with Marriott systems or reservation platforms is an advantageCore Work ActivitiesCreating a welcoming first impression aligned with Ritz-Carlton Gold StandardsManaging dining room capacity and optimizing seating efficiencyBuilding guest loyalty through personalized serviceSupporting team collaboration and maintaining service excellenceMarriott Core ValuesPut People FirstPursue ExcellenceEmbrace ChangeAct with IntegrityServe Our WorldWork Environment & RequirementsStanding and walking for extended periodsFlexibility to work shifts, weekends, and holidaysMaintaining high grooming and hygiene standardsIn joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.