Requirements
RequirementsSaudi Nationals only.1-3 years of relevant experience in contractor onboarding, IT onboarding, access management, HR operations, IT coordination, or a similar role.Experience working with contractors, consultants, vendors, or temporary resources in a large enterprise environment.Strong understanding of end-to-end onboarding processes and access provisioning workflows.Experience coordinating with IT Infrastructure, IAM, Information Security, Service Desk, and application teams.Experience raising and tracking IT access requests and approval workflows.Strong understanding of documentation, approval, and compliance requirements.Experience in a banking or financial services environment is highly preferred.Experience with ITSM / ticketing systems such as ServiceNow, Jira, BMC, or similar platforms is preferred.Strong Microsoft Office / Excel skills for maintaining trackers and reporting.Excellent organizational and time-management skills.Strong follow-up and stakeholder coordination capabilities.Ability to manage multiple onboarding requests simultaneously and work under tight deadlines.Strong written and verbal communication skills.High attention to detail and ability to maintain accurate records.Key Performance IndicatorsPercentage of contractors fully onboarded before their joining date.Day-1 readiness and operational access availability.Onboarding SLA adherence.Access request turnaround time.Accuracy and completeness of onboarding documentation.Timely completion of required approvals.Reduction in onboarding delays and escalations.Compliance with bank onboarding and access management policies.Stakeholder and contractor satisfaction.Preferred ProfileThe ideal candidate is a hands-on onboarding and coordination specialist who is highly organized, detail-oriented, and comfortable managing multiple onboarding activities simultaneously.The candidate should have strong experience coordinating contractor onboarding, access requests, system provisioning, approvals, badges, documentation, and multiple internal stakeholders.Experience within a bank or highly regulated enterprise environment, particularly exposure to IAM, ITSM, Information Security, and access governance processes, will be highly advantageous.
Description
About the RoleWe are seeking a highly organized and proactive Contractor Onboarding & Access Management Coordinator to manage the end-to-end onboarding process for contractors, consultants, and temporary resources.The role will be responsible for coordinating onboarding documentation, approvals, access requests, system provisioning, employee IDs and badges, induction activities, and stakeholder communication to ensure every contractor is fully operational from their first working day.The successful candidate will be comfortable working in a banking environment, coordinating across multiple stakeholders, managing multiple onboarding activities simultaneously, and ensuring all processes comply with bank policies, security requirements, and access management controls.Key ResponsibilitiesContractor OnboardingCoordinate the end-to-end onboarding process for contractors, consultants, and temporary resources.Ensure all onboarding activities are completed before the contractor's joining date.Coordinate with hiring managers and project teams to collect all required onboarding information.Verify contractor documentation and ensure all required documents are complete and valid.Maintain accurate onboarding records and trackers.Schedule onboarding activities, induction sessions, and required orientations.Ensure all required approvals are obtained before onboarding completion.Proactively identify and resolve onboarding delays or missing requirements.Access & System ProvisioningRaise and coordinate system and application access requests based on approved onboarding requirements.Track access request workflows and ensure approvals are completed within required timelines.Coordinate with Infrastructure, Information Security, IAM, IT Service Desk, and application owners to provision required access.Follow up on pending access requests and escalate delays where required.Ensure contractors receive the appropriate access based on their role and approved requirements.Support access changes, additions, and removals during the contractor lifecycle.Ensure access provisioning follows bank security policies and least-privilege principles.ID, Badge & Physical AccessCoordinate the issuance of employee IDs, contractor IDs, badges, and physical access.Liaise with relevant security and facilities teams to ensure access is available before the joining date.Track badge and physical access requests through completion.Ensure contractors have the required physical and logical access to perform their responsibilities from Day 1.Stakeholder CoordinationAct as the central coordination point between:Hiring ManagersProject ManagersContractors and VendorsHR / People OperationsIT InfrastructureIAM / Information SecurityApplication OwnersFacilities and Physical SecurityProcurement / Vendor ManagementMaintain clear communication with stakeholders throughout the onboarding process.Provide regular status updates on onboarding progress.Escalate blockers and overdue activities proactively.Tracking & ReportingMaintain centralized onboarding trackers covering contractor status, documentation, approvals, access requests, IDs, badges, and joining dates.Monitor onboarding SLAs and identify potential delays before they impact the contractor's start date.Prepare daily/weekly onboarding status reports for relevant stakeholders.Track outstanding actions and ensure timely closure.Maintain accurate records for audit and compliance purposes.Compliance & ControlsEnsure onboarding activities comply with bank policies, security standards, access management controls, and regulatory requirements.Verify that required approvals are obtained before granting access.Ensure contractor access is aligned with the approved role and business requirements.Support periodic access reviews and contractor access validation.Ensure access is appropriately modified or revoked when contractors change roles or leave the organization.Maintain documentation required for internal and external audits.