Requirements
Provide first-line support for assigned payment and card processing applications, manage support requests, incidents, service tickets, and problem records. Monitor application health, investigate, troubleshoot, and resolve application issues within agreed SLAs. Support card acquiring, e-commerce, digital payment, and merchant acquiring solutions, analyze payment transaction flows, and troubleshoot transaction-level issues.
Description
Job Title – Application Support Engineer - Payments & Cards SystemsCompany – TCS (MEA)Location – Sharja, UAEJob type – Full timeAbout Us:Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development.A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world's best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.Key ResponsibilitiesApplication Support & OperationsProvide first-line support for assigned payment and card processing applications Manage support requests, incidents, service tickets, and problem records in a timely manner.Monitor application health and proactively identify potential service disruptions.Investigate, troubleshoot, and resolve application issues within agreed SLAs.Maintain system availability and ensure continuity of business-critical payment services.Coordinate with infrastructure, network, database, security, and vendor teams for issue resolution.Payments & Cards SupportSupport card acquiring, e-commerce, digital payment, and merchant acquiring solutions.Analyze payment transaction flows and investigate transaction failures, settlement issues, and payment processing discrepancies.Support merchant onboarding and payment gateway integrations.Troubleshoot transaction-level issues across payment channels and interfaces.Assist in testing, and deployment activities related to payment applications.Application Deadline: 30th -September-2026Privacy Note:https://www.tcs.com/connect-with-tcs/privacy-policy