✨ AI Summary
The Senior Manager, Repair Center Operations is responsible for leading the strategy, readiness, and execution of Oracle's Commercial Repair Center network supporting OCI data centers. This role will build and scale the centralized repair-center model for next-generation AI infrastructure, overseeing day-to-day operations and long-term capacity planning for critical components like Compute Trays and CDU validation. The senior manager will collaborate closely with Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering to ensure repair centers are adequately staffed, equipped, and prepared for both routine demand and surge events, while simultaneously driving improvements in diagnosability, repair velocity, and serviceability.
Key responsibilities include defining repair-center requirements, resolving cross-functional issues, managing operating metrics to maintain throughput and quality, and leading hiring, onboarding, and performance management for the repair teams. The role emphasizes setting clear priorities, building strong cross-functional partnerships, using data analysis to improve repair performance, and maintaining a culture of accountability and continuous improvement. The Senior Manager will translate business needs into executable plans for staffing, space, power, tooling, and repair capacity, developing scalable operating models to support growth and communicate progress and risks to senior leadership.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, flexible vacation (13-18 days annually), 11 paid holidays, 72 hours of paid sick leave annually, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits (auto, homeowner and pet insurance).
Requirements
The role requires experience in building and scaling repair-center operations for AI infrastructure, including staffing, capacity planning, and cross-functional coordination with development, manufacturing, and supply chain teams. Responsibilities include overseeing repair workflows, managing operating metrics, driving process standardization, and supporting regional expansion. Strong leadership, communication, and data analysis skills are essential.
Description
The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure. This role leads day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability.
The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites.