Requirements
To drive sales growth by identifying project opportunities, developing customer relationships, promoting Hafele products and solutions, and achieving assigned sales targets within the designated territory. The role is responsible for managing the complete sales cycle from lead generation and project tracking to quotation, negotiation, order conversion, CRM updates, and coordination with internal teams to ensure timely and effective execution of project sales requirements.
3–5 years of experience in project sales, architectural hardware, building materials, construction, fit-out, or a related industry. Experience in managing project opportunities, customer relationships, quotations, negotiations, and order conversion is preferred. Prior experience working with consultants, contractors, developers, or project stakeholders will be an added advantage.
GAI Certification is desirable. Sales, negotiation, CRM, or product-related certifications will be an added advantage.
Description
Sales Target Achievement & Business Development:Achieve assigned sales targets by actively identifying, developing, and converting project sales opportunities.Build a strong pipeline of potential projects, customers, consultants, contractors, and key decision-makers within the assigned territory.Promote Hafele architectural hardware products and solutions in line with customer requirements and business objectives.Identify new business opportunities through market visits, customer meetings, project leads, and industry networking.Project Tracking & Opportunity Management:Track ongoing and upcoming project opportunities from enquiry stage through to quotation, negotiation, and order conversion.Maintain updated information on project status, customer requirements, specifications, competition, and expected timelines.Follow up consistently with customers, consultants, contractors, and internal teams to ensure progress on active opportunities.Escalate key project risks, delays, or commercial challenges to the Senior Manager Sales for timely support and resolution.Customer Relationship Management:Develop and maintain strong working relationships with customers, consultants, contractors, developers, and project stakeholders.Understand customer requirements and provide suitable product and solution recommendations in coordination with technical teams where required.Ensure timely response to customer enquiries, clarifications, documentation requests, and commercial discussions.Maintain a professional and service-oriented approach to strengthen customer confidence and long-term business relationships.Quotation, Negotiation & Order Conversion:Coordinate with estimation and technical teams to prepare accurate quotations, proposals, and project-related submissions.Review customer requirements, specifications, and commercial priorities to support timely and competitive quotation submission.Negotiate prices, payment terms, delivery expectations, and order conditions within company guidelines.Follow up on submitted quotations and support order finalization to improve conversion, profitability, and customer satisfaction.Technical & Product Support:Provide customers with product information, application guidance, and basic technical support related to Hafele architectural hardware solutions.Coordinate with internal technical teams for product clarification, specification support, submittals, and project-specific requirements.Ensure proposed solutions are aligned with customer requirements, project specifications, and Hafele standards.Support customers with required product data, documentation, and technical information during the sales process.Internal Coordination & Project Execution Support:Coordinate with Estimation, Technical, Operations, Logistics, Procurement, Finance, Warehouse, and Customer Service teams to ensure smooth project execution.Share complete project details, customer requirements, specifications, and commercial inputs with relevant internal teams.Follow up on deliveries, order status, documentation, and customer requirements to ensure timely fulfilment.Support resolution of operational, commercial, or customer-related issues through effective internal coordination.CRM Management, Pipeline Accuracy & Reporting:Maintain accurate and timely updates of customer interactions, leads, opportunities, quotations, and project progress in the CRM system.Ensure pipeline accuracy, sales forecasting visibility, and proper follow-up tracking.Prepare sales activity reports, project updates, quotation status reports, and other management reports as required.Use CRM data and market feedback to support sales planning, review meetings, and decision-making.Payment Follow-Up & Commercial Coordination:Coordinate with the Accounts / Finance team for payment follow-up, document submission, account reconciliation, and payment-related clarifications.Support customers in resolving payment or documentation-related matters in coordination with internal teams.Monitor outstanding payments related to assigned customers and support timely collections.Ensure commercial discussions are aligned with company policies and approved credit terms.