✨ AI Summary
The Training Delivery Program Manager will coordinate and execute the overall onboarding and training experience for new hires in Data Center locations. Key responsibilities include program coordination, training facilitation, communication, reporting, and partnering with stakeholders for continuous improvement. The ideal candidate will have a Bachelor's degree and 3+ years of experience in Learning and Development or a related field, with proficiency in Microsoft Office Suite and strong ownership and communication skills.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term and long term disability, life insurance and AD&D, supplemental life insurance, health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, flexible vacation, 11 paid holidays, 72 hours of paid sick leave upon date of hire, paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires a Bachelor's degree and 3+ years of experience in Learning and Development, training, or a related field. Must be proficient with Microsoft Word, Excel, and PowerPoint, and possess strong abilities in managing multiple priorities, navigating ambiguity, driving results, and excellent communication skills.
Description
The ideal candidate has experience delivering and coordinating training programs. As a key member of the team, you will own one of three core areas: Technical Instruction, New Hire Onboarding, or Upskilling Program Management. You will deliver training and onboarding programs for new hires across multiple data center locations in your city. You will also manage a network of trainers and facilitators to ensure a consistent, high-quality onboarding experience and support ongoing upskilling initiatives. As the primary onsite representative of the Data Center Onboarding & Development organization, you will serve as the face of the onboarding experience for new hires and managers.
Key Responsibilities
- Program Coordination: Coordinate all operational aspects of onboarding and training programs, including securing training space, scheduling trainers and facilitators, printing training materials, and identifying venues for large training cohorts.
- Training Facilitation: Facilitate portions of the new hire onboarding program, including welcome sessions, data center tours, and foundational technical instruction.
- Communications: Communicate onboarding schedules, expectations, and logistics to new hires and managers.
- Reporting and Progress Tracking: Track training progress, identify learners who need additional support, partner with managers and trainers to address gaps, and provide program reporting to the CORE Data Center Learning & Development organization.
- Program Management: Partner with core program managers to implement and deliver onboarding, early career, and upskilling programs across the data center organization.
- Stakeholder Management and Continuous Improvement: Partner with site stakeholders to understand local training needs, gather feedback from new hires and managers, and collaborate with the broader team to improve training content and delivery.
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