✨ AI Summary
The Customer Service Executive role in Doha, Qatar, focuses on managing client interactions within the real estate sector to ensure high customer satisfaction. Responsibilities include handling inquiries via calls, emails, and walk-ins, providing property information, registering leads in CRM, coordinating viewings, resolving complaints, and supporting sales and leasing teams. The ideal candidate will have a Bachelor's degree or Diploma, 1-3 years of customer service experience (preferably in real estate), strong Arabic communication skills, good interpersonal and problem-solving abilities, and basic computer proficiency.
Requirements
Requires a Bachelor's degree or Diploma and 1-3 years of customer service experience, with real estate experience being a plus. Must have strong communication skills in Arabic (English is a plus), good interpersonal and problem-solving abilities, and basic computer skills (MS Office, CRM systems). Ability to work under pressure and meet service standards is essential.
Description
Job Title: Customer Service ExecutiveLocation: DohaIndustry: Real EstateJob SummaryWe are looking for a dedicated and customer-oriented Customer Service Executive to manage client interactions and ensure a high level of satisfaction throughout the real estate customer journey. The role involves handling inquiries, coordinating with internal teams, and supporting sales and leasing operations.Key ResponsibilitiesHandle inbound and outbound customer calls, emails, and walk-in inquiriesProvide accurate information about properties, pricing, availability, and processesRegister leads and update customer information in the CRM systemCoordinate property viewings and follow up with clientsResolve customer complaints professionally and escalate complex issues when requiredMaintain proper records of customer interactions and feedbackSupport sales, leasing, and property management teams with customer coordinationEnsure excellent customer experience before and after sales/leaseRequirementsRequirements & QualificationsBachelor's degree or Diploma (preferred)1–3 years of experience in customer service (real estate experience is an advantage)Strong communication skills in Arabic (English is a plus)Good interpersonal and problem-solving skillsBasic computer skills (MS Office, CRM systems)Ability to work under pressure and meet service standards