Requirements
Minimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality role with proven supervisory or lead experience. Requires exceptional communication and interpersonal skills, strong organizational and multitasking abilities, proficiency with POS systems and reservation management software, and excellent problem-solving skills. A high school diploma or equivalent is required, and fluency in English is essential.
Description
Company DescriptionWhy work for AccorWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSJob DescriptionResponsible receive guests in any outlet and escort them to tables by standard way. Assigned to work in bars or restaurant Inform customers about order alternatives and encourage the sales of targeted services.Deliver maximum service in each unit, keeping in line with service rules.Maintain and any personal belongings of customers those have been left in the workstation and hand such belongings over to her supervisors.Comply with the departmental instructions and procedures published by the F&B Department.Carry out duties according to the practices and operational standards identified by the Food and Beverage Manager.Comply with operational rules.Plan working hours as deemed appropriate by the Food and Beverage Manager. Act according to the weekly work schedule and working hours.Attend the orientation training.Undergo two performance assessments each year.Strive to achieve 100% customer satisfaction.To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.Carry out all other duties assigned by managers and hotel management not specified in the job descriptionQualificationsMinimum 3-5 years of experience as a Hostess or in a similar front-of-house hospitality roleProven supervisory or lead experience with the ability to train and motivate team membersExceptional communication and interpersonal skills with a customer-focused mindsetStrong organizational and multitasking abilities in a fast-paced environmentProficiency with POS systems and reservation management softwareExcellent problem-solving and conflict resolution skillsProfessional demeanor with a friendly and empathetic approach to guest interactionsHigh school diploma or equivalentFluency in English; multilingual abilities (Arabic, French, or other languages) are highly desirableKnowledge of hospitality industry standards and best practicesAbility to work flexible hours, including evenings, weekends, and holidays as required