Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Education & Teaching
Company Industry
Oil & Gas
Job purpose
Lead the students consulting team to ensure the effective implementation of the ATA strategy and vision. Oversee the development and execution of consulting programs that support student growth and align with organizational goals. Foster a collaborative environment that encourages innovation and professional development among team members. Ensure the delivery of high-quality consulting services to students, guardians, and other stakeholders. Act as a liaison between students, instructors, and management to maintain a professional and supportive atmosphere. Develop and implement strategies to address academic, attendance, and behavioral challenges among students. Promote continuous improvement and alignment with best practices in student consulting. Ensure compliance with organizational policies and standards.
Key accountabilities
Job specific:
Strategic supervision & performance oversight
Lead and guide the student consulting team by setting clear objectives, assigning responsibilities, and reinforcing a high-performance culture. Monitor team productivity, adherence to deadlines, and delivery of quality student support services through structured tracking and feedback mechanisms. Review and submit performance reports aligned with departmental KPIs and ATA’s strategic goals.
Operational planning & sectional excellence
Design and implement efficient workflows to ensure optimal functioning of the student consulting section. Organize and chair regular team meetings to align objectives, address bottlenecks, and foster team collaboration.
Advanced problem resolution
Serve as the primary escalation point for unresolved behavioral, academic, or attendance concerns beyond counselor-level intervention. Engage directly with students, guardians, faculty, and staff to ensure timely and appropriate resolution of critical issues.
Internal & cross-functional communication
Act as a liaison between upper management and the student consulting team to ensure accurate and timely dissemination of information. Ensure communication continuity across morning and afternoon shifts to preserve consistency in student services. Promote a culture of mutual respect, transparency, and trust among students, instructors, and ATA leadership.
Research, analysis & strategic recommendations
Lead qualitative and quantitative research on student development, behavioral trends, and academic performance to inform ATA-wide decisions. Develop strategic proposals and initiatives based on data insights to support long-term planning and student engagement.
Field oversight & site engagement
Conduct regular site visits to Al Dhafra campus to monitor trainee experience and service quality. Evaluate student well-being, performance, and discipline, ensuring alignment with ATA's support standards.
Generic:
Management
Plan and supervise the activities of the personnel and resources of the section to achieve the department objectives in an efficient and cost-conscious manner while ensuring implementation of approved operational plans for the section in line with department objectives. Develop the knowledge, competencies and innovative spirit in the section and support the establishment of personal development plans (PDPs), succession planning and talent pipeline within the section in coordination with the human capability group to continuously develop employees with emphasis on UAE nationals to meet Emiratization targets.
Budgets and operational plans
Compile and provide input for preparation of the department budgets and regularly monitor expenditure against approved section budget levels. Investigate, highlight and reconcile any significant variances to ensure effective performance and cost control.
Policies, systems, processes & procedures
Lead the implementation of approved section policies, processes, systems, standards, procedures and internal controls in order to support execution of the department work programs in line with company and international standards.
Performance management
Implement the company performance management system for individuals within the section in accordance with company approved guidelines and continuously monitor the achievement of the section KPIs related to the approved annual performance management contract and the balanced score card.
Innovation and continuous improvement
Encourage innovation, enhance employee motivation and support initiatives for implementation of change management to continuously improve operations and services. Propose improvements in internal processes against best practices in pursuit of greater efficiency in line with ISO standards in order to define intelligent solutions for issues confronting the section.
Health, safety, environment (HSE) and sustainability
Support the institution of an HSE culture and ensure compliance with relevant HSE policies, procedures, systems & controls and applicable legislation and sustainability guidelines across the section in line with international standards, best practices and ADNOC code of practices. Ensure adequate HSE training and induction for all section employees to meet HSE standards.
Management information systems (MIS) and reports
Prepare all section MIS and progress reports to provide accurate and timely reports and necessary information to company management to effectively manage the business.
Communication & working relationship
Internal:
Manager, student services department; ATA students and teaching staff; counsellors and officer administration; any other departments or sections as required.
External:
Guardians of students, especially those facing academic, attendance, or behavioral challenges.
Qualifications, experience, knowledge & skills
Minimum qualification
Bachelor's degree in psychology, education, social science, or equivalent.
Minimum experience & knowledge & skills
10 years of professional experience, including at least 3 years in a managerial position and 4 years in an educational or vocational training center.
About the Company
We are one of the world's leading energy producers, and a primary catalyst for Abu Dhabi’s growth and diversification.
We operate across the entire hydrocarbon value chain, through a network of fully-integrated businesses, with interests that range from exploration, production, storage, refining and distribution, to the development of a wide-range of petrochemical products.
Since 1971, we have created thousands of jobs, driven the growth of a diverse knowledge-based economy, and played a key role in Abu Dhabi’s global emergence.
Today, we continue to look for new and innovative ways to maximize the value of our resources, pioneering those approaches and technologies that will ensure we are able to meet the demands of an ever-changing energy market, and continue to have a positive impact on the Abu Dhabi economy for generations to come.
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