Analyst – Segment and Channel Planning.Customer Relations and Experience

🏢 MTN
📍 Ikoyi, NigeriaFull-timeOn-site
📅 Posted: 2d ago🔄 Updated: 2d ago
CV%
✨ AI Summary
The Analyst – Segment and Channel Planning role within Customer Relations and Experience is responsible for ensuring the proper design, implementation, and availability of technical support for user systems. Key duties include managing subscriber data integrity, documenting problem resolutions, optimizing team performance through coaching and development, and ensuring adherence to operational guidelines. The role also involves conducting research on consumer usage and perceptions, maintaining brand alignment in sales and service environments, collaborating with departments like Marketing on promotions, analyzing customer impacting trends and competitive intelligence, coordinating document vetting, generating management reports, and developing key account management tactics.
Required Skills
Information Technology
○Technical Support○Data Management
Soft Skills & Professional Competencies
○Research○Collaboration
Finance, Legal & Governance
○Valuation
Business, Sales & Management
○Business Development○Real Estate Sales○Customer Success○Progress Reporting○Key Account Management
Other
○brand alignment○customer trend analysis○competitive intelligence○document vetting
🎁 Benefits & Perks
Health insurance, vacation days, bonuses (implied by company description but not explicitly stated for this role)
Requirements
Requires a first degree in a related discipline and fluency in English. Must have 3-7 years of experience, including experience in customer care and management, and some formal business analysis experience. Experience working in a medium organization is also required.
Description
Reports To: Manager - Segment and Channel Planning High Value and Mass Market

Division: Customer Relations and Experience


Mission:
  • Ensure proper design, implementation, and availability of technical support for user systems within assigned division/ department
Description:
  • Ensure Integrity in managing subscriber data/information.
  • Document actions taken to resolve client problems.
  • Ensure full optimization, coaching and development of team members, including planning and executing team building activity.
  • Ensure team members adhere to all defined operational guidelines.
  • Conduct research and Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
  • Maintain brand alignment in rendering sales and services in service centre environment.
  • Collaborate with relevant departments’ e.g. Marketing in deploying promos.
  • Analyze and report customer impacting trends, Including Competitive Intelligence to guide management decisions
  • Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
  • Ensure generation of relevant reports for management purposes.
  • Develop key account management tactics in line with the organization’s value propositions

Education:
  • First degree in related discipline 
  • Fluent in English 

Experience:
3-7 years’ experience which includes
  • Experience working in a medium organization
  • Experience in Customer Care and Management
  • Some experience in formal business analysis

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00