Requirements
The ideal candidate will have a Bachelor's degree in a relevant field and 3+ years of experience in business analysis, functional analysis, or product analysis. Proven experience in gathering and documenting requirements, writing user stories and acceptance criteria, and working with business stakeholders and technical teams is essential. Familiarity with Agile/Scrum methodologies, Jira, Confluence, and Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio, Dynamics 365, Power BI) is required. Exposure to Sitecore, APIs, mobile/web applications, and AI chatbot solutions is highly desirable.
Description
Job SummaryWe are looking for a Business Analyst to join our team and support the delivery of digital transformation and technology initiatives. The role will act as a bridge between business stakeholders, technical teams, and delivery teams, ensuring that business needs are clearly understood, documented, prioritized, and translated into actionable functional requirements.The Business Analyst will be responsible for gathering and analyzing business requirements, defining user stories and acceptance criteria, supporting backlog management, clarifying functional requirements, and coordinating with stakeholders throughout the delivery lifecycle.The ideal candidate should have strong analytical and communication skills, a customer-focused mindset, and practical experience working with digital platforms and modern Microsoft technologies, including Power Apps, Power Automate, Copilot Studio, Power BI, and Dynamics 365. Exposure to Sitecore, APIs, mobile/web applications, and AI chatbot solutions is highly desirable.Key Responsibilities1. Business & Requirements AnalysisEngage with business stakeholders to understand business needs, challenges, objectives, and expected outcomes.Conduct requirements-gathering sessions, workshops, interviews, and discussions with business and technical stakeholders.Analyze business processes and identify gaps, improvement opportunities, dependencies, and potential risks.Translate business needs into clear and structured functional requirements.Capture and document business requirements, functional requirements, user stories, acceptance criteria, and process flows.Ensure requirements are complete, consistent, feasible, and aligned with the agreed business objectives.Identify and clarify ambiguities, assumptions, dependencies, and potential conflicts in requirements.Support stakeholders in defining clear and measurable expected business outcomes.2. User Stories & Acceptance CriteriaCreate detailed and actionable user stories based on business requirements.Define clear acceptance criteria to ensure requirements are understood by both business and technical teams.Break down high-level requirements into manageable features, epics, and user stories where required.Work closely with Product Owners, developers, solution architects, QA teams, and other delivery stakeholders to validate requirements.Ensure user stories are ready for development and provide sufficient functional detail for delivery teams.Support refinement sessions and respond to functional questions throughout development.3. Stakeholder ManagementAct as the key communication link between business stakeholders and technical/delivery teams.Work with stakeholders to validate scope, priorities, requirements, and expected outcomes.Facilitate discussions between different stakeholders when requirements or priorities conflict.Manage expectations by clearly communicating requirements, dependencies, risks, and potential impacts.Demonstrate strong stakeholder empathy by understanding different business perspectives and translating them into practical solutions.Build effective working relationships with business users, project managers, product owners, developers, QA teams, and other project stakeholders.4. Backlog & Delivery SupportSupport Product Owners and delivery teams in maintaining and prioritizing the product/project backlog.Participate in backlog grooming and refinement sessions.Help ensure that backlog items are clearly defined, prioritized, and aligned with business objectives.Support sprint planning, reviews, demonstrations, and other Agile ceremonies where applicable.Track functional clarifications and ensure open questions are resolved in a timely manner.Identify dependencies between requirements, teams, systems, and releases.Support delivery teams throughout the implementation lifecycle by providing functional clarification when required.5. UAT & Quality SupportCoordinate with business users and testing teams during User Acceptance Testing (UAT).Support the preparation and review of UAT scenarios and test cases.Ensure UAT scenarios are aligned with approved business requirements and acceptance criteria.Support business users in understanding expected system behavior.Analyze UAT findings and coordinate with technical teams to clarify and resolve functional issues.Validate delivered functionality against agreed requirements and acceptance criteria.Support defect triage and help determine whether reported issues are functional gaps, defects, or change requests.6. Digital & Technology SolutionsWork on requirements related to digital platforms, customer-facing applications, and enterprise technology solutions.Support initiatives involving Microsoft Power Platform, including Power Apps and Power Automate.Support business requirements for Microsoft Copilot Studio and AI-powered chatbot capabilities.Work with teams delivering solutions using Dynamics 365 Sales and Dynamics 365 Customer Service.Understand and document requirements related to Dynamics 365 Customer Insights and customer experience solutions.Work with teams supporting mobile and web applications and ensure functional requirements address usability and customer experience.Collaborate with technical teams on requirements involving APIs and system integrations.Work with reporting and analytics teams on business requirements related to Power BI.Have an understanding of Sitecore and digital experience/content management platforms.Translate business requirements into functional specifications while maintaining a clear understanding of the technical context.7. Documentation & Process ManagementMaintain accurate and up-to-date business and functional documentation.Document business processes, functional flows, requirements, decisions, assumptions, and dependencies.Maintain requirement traceability from business needs through development, testing, and final delivery.Ensure documentation is stored and maintained using agreed tools and standards.Use Jira and Confluence effectively for requirements, backlog, documentation, and delivery tracking.Ensure key decisions and functional clarifications are properly documented and communicated to relevant stakeholders.RequirementsBachelor's degree in Computer Science, Information Technology, Business Information Systems, Engineering, Business Administration, or a related discipline.3+ years of experience in Business Analysis, Functional Analysis, Product Analysis, or a similar role.Proven experience gathering, analyzing, and documenting business and functional requirements.Strong experience writing user stories and acceptance criteria.Experience working closely with business stakeholders and technical/delivery teams.Experience supporting UAT and functional validation.Experience working in Agile/Scrum environments.Practical experience with Jira and Confluence.Good understanding of digital applications, web/mobile solutions, and customer-facing platforms.Working knowledge of Microsoft Power Platform, particularly Power Apps and Power Automate.Familiarity with Microsoft Copilot Studio and AI chatbot capabilities.Good understanding of Dynamics 365 Sales and/or Customer Service.Working knowledge of Power BI, APIs, integrations, and data flows.Knowledge or exposure to Sitecore and digital experience platforms is preferred.Strong ability to understand complex business requirements and translate them into clear functional requirements.Excellent written and verbal communication skills.Strong stakeholder management and collaboration skills.Ability to work effectively in a fast-paced, multi-stakeholder environment.Skills & QualificationsBusiness Analysis SkillsRequirements elicitation and analysisBusiness process analysisFunctional requirements documentationUser story creationAcceptance criteria definitionGap analysisBacklog management and refinementUAT coordinationFunctional clarificationRequirement traceabilityProcess mapping and documentationSoft SkillsExcellent communication and presentation skillsStrong analytical and problem-solving abilitiesAttention to detailStrong stakeholder managementCustomer and stakeholder empathyPrioritization and time managementAbility to simplify complex requirementsStrong collaboration and teamworkProactive approach to identifying issues and dependenciesAbility to manage multiple prioritiesStrong decision-making and critical-thinking skillsPreferred QualificationsThe following would be considered an advantage:Experience working on large-scale digital transformation projects.Experience with government, public-sector, telecom, banking, or other complex enterprise environments.Experience working with Microsoft Dynamics 365 ecosystems.Experience with Power Platform and low-code/no-code solutions.Experience working on AI, chatbot, or Copilot-based solutions.Experience with customer experience and CRM platforms.Experience working with APIs and enterprise system integrations.Agile/Scrum certification or relevant Business Analysis certification such as IIBA/CBAP, PMI-PBA, or equivalent.Experience working with distributed or cross-functional delivery teams.