✨ AI Summary
This Senior System Administrator position involves installing, configuring, and maintaining servers, networks, operating systems, and data storage systems for CCAO operations. Key responsibilities include managing user accounts and access rights, monitoring system performance, implementing cybersecurity controls, administering email and collaboration platforms, and managing backup and disaster recovery procedures. The role also requires providing technical support, maintaining documentation, and coordinating with external vendors and government IT bodies. A Bachelor's degree in IT, Computer Science, or a related field is required, along with 3-6 years of System Administrator experience, ideally in the government or public sector. Strong knowledge of Windows Server/Linux, virtualization, networking, and Active Directory is essential, as is experience with backup/DR solutions, cloud platforms, and cybersecurity. Familiarity with UAE government IT compliance frameworks is a plus. Fluency in Arabic and English is necessary, and UAE national or resident status with work eligibility is preferred.
Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operationsManage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policiesMonitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal servicesImplement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch m
Requirements
Bachelor's degree in Information Technology, Computer Science, or related field
3–6 years' experience as a System Administrator, preferably in a government or public sector entity
Strong knowledge of Windows Server/Linux administration, virtualization (VMware/Hyper-V), networking (TCP/IP, VPN, firewalls), and Active Directory
Experience with backup/DR solutions, cloud platforms (Azure/AWS/G42 Cloud), and cybersecurity best practices
Familiarity with UAE government IT compliance frameworks (e.g., Abu Dhabi Digital Authority policies, NESA standards) is a strong advantage
Certifications such as MCSA/MCSE, CompTIA Server+/Security+, CCNA, or ITIL are preferred
Fluent in Arabic and English (Arabic often required/preferred for UAE federal entities)
UAE national or resident with relevant work eligibility (many UAE Presidential Court–affiliated entities prioritize Emiratization)
Key Competencies
Strong problem-solving and troubleshooting skills
High attention to security, confidentiality, and data sensitivity (government/citizen data)
Ability to work under government protocols and coordinate across federal/local authorities
Good communication and documentation skills
Ability to work independently and manage multiple priorities
Description
Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operationsManage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policiesMonitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal servicesImplement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entitiesManage backup, disaster recovery, and business continuity procedures for critical systems and citizen dataProvide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalationsMaintain documentation of IT assets, configurations, policies, and proceduresCoordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projectsSupport digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programsEnsure compliance with UAE data protection and government information security regulations