Call Center Agent

🏢 American Hospital
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: Yesterday🔄 Updated: Yesterday
CV%
✨ AI Summary
The Call Center Agent at American Hospital Dubai is responsible for providing telephonic scheduling for patients, coordinating appointment bookings to optimize clinic function, and supporting strategic goals. Key responsibilities include answering calls politely, maintaining telephone etiquette, facilitating patient guidance to appropriate physicians, and managing patient information in the iConnect system. The role requires a High School Graduate with knowledge of customer service, basic computer literacy, and medical terminology, along with strong verbal and written communication skills in English and Arabic.
Required Skills
Soft Skills & Professional Competencies
○Communication
Other
○basic computer literacy○medical terminology
Nice to have:
Other
○call center procedures
Requirements
High School Graduate with knowledge of customer service principles, basic computer literacy, and medical terminology. Skills in verbal and written communication in English and Arabic are essential. Prior exposure to a medical environment and knowledge of call center procedures are preferable.
Description

Provides telephonic scheduling for patients calling with one of the many services of the American Hospital Dubai. Coordinates the booking of appointments to optimise clinic function. Supports the successful achievements of the Clinic Operations strategic goals. Executes the scope of services of each Clinic represented and will aid in directing the patients to the most proper clinic for their specific needs. 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00