We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.
The Store Director must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will engage in the community and city to act as ambassadors to their store and market. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.
Responsibilities
The Store Director will effectively lead, develop and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets. S/he is a strong, decisive and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Vice President. The Store Director is a dynamic and inspiring leader who embodies the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.
Sales:
- Deepen the relationship with your clients to achieve commercial targets and drive lifetime loyalty and spend.
- Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales target.
- Consistently achieve or exceed monthly, quarterly, and annual store high-jewelry targets.
- Drive a culture of high-jewelry and leverage international events to exceed sales targets and provide a luxury experience to our clients.
- Consistently exceed prior year results, maintaining an entrepreneurial mindset towards achievement of sales growth expectations.
- Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
- Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
- Manage and motivate & inspire the team to drive business through key product pillars.
Service:
- Elevate the in-store experience by consistently delivering memorable moments.
- Lead, model, and coach based on NPS score, provide feedback, and elevate the Tiffany Experience by keeping the survey questions in mind.
- Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being always delivered.
- Optimize hospitality and store amenities to create unique experiences.
Talent:
- Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
- Prioritize diversity, cultivate inclusive environments, and foster growth
- Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
- Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
Qualifications
Required Qualifications:
- Minimum of 7-10 years of sales management experience in luxury retail or relevant client related experience (e.g., luxury hospitality).
- Proven track record in sales generation, managing the achievement of sales goals.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Must have authorization to work in the United States or in the country where the position is based.
Preferred Qualifications:
- High-Jewelry experience
- GIA Certification
- A college/university degree.
- Spanish, Portuguese a plus