Requirements
A strong understanding of Information Technology; trends, products and solutions Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians Knowledge of business development, especially spotting and developing business opportunities with the customer Customer focused with a passion and drive for customer satisfaction and delivering business values Excellent communication and negotiation skills with strong service orientation Willingness to travel when required Multitasking as well as ability to “think outside of the box” Fluency in English (spoken and written) Candidates have to declare Criminal record extract not older than three months
Description
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!For this role, we are looking for a contractor to join us for about 20 hours per week.Tasks and Responsibilities: Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followedDevelops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resourcesManage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of ITKnowledge of and adherence to TIS & EUX global policies and proceduresCoordinate business development activities such as identification and communication with clientEnsure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategyExecution/coordination of local projects at the siteEscalation point for help/service desk and on site 2nd level supportLiaison with internal/external service lines and 3 party vendorsAssist with planning and forecasting for IT related items at the site (in accordance with the Country IT Head)Implementation of local application enhancements and provide local application support (where required)Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site.Execute/coordinate any security or compliance remediation activities as per IGM Guidelines (where required)Problem analysis and resolution; must be available as required to handle issues and service outagesOversight of local IT Support resourcesMust be willing and able to provide hands on technical support when requiredBusiness stakeholder managementReview and align IT budgetary numbers with local financial team for the siteParticipate and assist with global IT initiatives (where required)