Requirements
The ideal candidate will possess a Bachelor's degree in Business, Communication, or a related field, with 5-7 years of experience in customer service, including previous supervisory or team leadership experience. Experience in retail, malls, or commercial customer service, along with proficiency in CRM systems, KPIs, reporting, and process improvement, is preferred. Fluent English is highly desirable.
Description
We're Hiring | Customer Service SupervisorWe are looking for an experienced Customer Service Supervisor to lead our customer service team and ensure an exceptional customer experience across our mall operations.Key ResponsibilitiesLead, motivate, coach, and develop the Customer Service team.Monitor team performance and ensure KPIs and service standards are achieved.Handle and resolve escalated customer complaints and inquiries effectively.Ensure timely and high-quality responses to customer needs.Collect and analyze customer feedback to identify areas for improvement.Prepare and analyze customer service reports, trends, and performance metrics.Identify opportunities to improve and streamline customer service processes.Collaborate with Sales, Marketing, Operations, and other departments to enhance the overall customer experience.Conduct regular team meetings and provide ongoing feedback and coaching.Ensure compliance with company policies, procedures, and confidentiality requirements.Qualifications & ExperienceBachelor's degree in Business, Communication, or a related field.5–7 years of experience in customer service or a related field.Previous experience in a supervisory or team leadership role.Experience in retail, malls, or commercial customer service is preferred.Strong knowledge of CRM systems and customer service software.Experience with KPIs, reporting, and process improvement.Fluent English is highly desirable.SkillsCustomer Service & Customer ExperienceTeam Leadership & People ManagementComplaint & Escalation ManagementProblem Solving & Conflict ResolutionKPI & Performance ManagementCRM & Customer Service SystemsCustomer Feedback AnalysisProcess ImprovementCommunication & Interpersonal SkillsCoaching & MentoringAnalytical & Strategic ThinkingStakeholder ManagementAbility to Work Under PressureLocation: Saudi Arabia HailIf you are passionate about customer experience and have strong leadership skills, we would love to hear from you.Apply now and join our team!