Requirements
Requires a Bachelor's degree and a minimum of three years of relevant experience in the banking sector, with at least two years in progressively increasing managerial responsibilities within payment functions. The role emphasizes efficient and error-free transaction processing, strict compliance with policies and SLAs, and minimizing operational risks.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Accounting & Audit
Company Industry
Banking & Financial Services
Job description
The job-holder is responsible for processing a sub-section of operations within a specific product or functional area and ensuring quality and timeliness of the delivery in a cost-efficient and error-free manner, subject to high risk management and bank's regulator compliance standards. S/he is expected to support the unit in:
Ensuring efficient error-free processing of transactions with strict compliance to policies and within the agreed SLAs.
Minimising operations risks for the bank by ensuring that all transactions processed comply fully with underlying customer or internal instructions.
Ensuring conformance to internal procedures, policies, guidelines, and local and international norms and regulations as applicable.
Performing monthly reconciliations and follow-ups on outstanding items.
Undertaking all daily-processing activities related to a particular product or sub-function in the payment center.
Assisting departments by providing appropriate delivery and support functions.
Ensuring record management (hard copy, soft copy, and scanned versions) and archival as per guidelines.
Being responsible as the primary custodian of security items and customer records.
Participating actively in various initiatives within the section, unit, and the bank as and when required.
Engaging in any other activity falling within the scope of a processor.
Providing periodical reports and management information for effective decision-making.
Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
Maintaining the highest level of internal and external customer satisfaction standards.
Policies, systems, processes & procedures
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Demonstrate compliance to the organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.
Continuous improvement
Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
Reporting
Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
Job context (specific accountabilities)
Zero operational loss; no near misses or income leakage events; target zero high-risk errors.
Target zero complaints, with a minimum 95% adherence to turnaround time standards as agreed with the business.
Achieve more than 90% satisfaction score in the internal customer survey.
No unauthorised breaches in policy, regulatory requirements, and standard operating procedures.
Satisfactory rating in all audits - INA, RMU, ORC.
No breaches in housekeeping (reconciliations, tracers, DCFCL, etc.).
No critical findings in regulatory, external, or internal audits.
Number of process improvement proposals found fruitful by management.
Number of successful process improvements implemented.
Work with the line manager in introducing strong tools and processes to identify and ease operational risks attached to the unit.
Pursue opportunities for enhancing operational efficiencies along with adequate monitoring.
Ensure excellent housekeeping standards at all times.
Support multi-desks and multi-functions within the department.
Qualifications & experience
Minimum qualification
Bachelor's degree
Minimum experience
Three years' relevant experience in the banking sector with at least two years in similar positions of progressively increasing managerial responsibilities in the payment function.
About us
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.
Life at FAB
Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization.
Career development
FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.
Our values
At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globally. Our culture rewards your hard work and dedication.
Join our team and be part of a journey to shape the future of banking.
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