✨ AI Summary
The Junior Training Coordinator will be responsible for interacting with customers via telephone, email, online chat, or in person to provide support and information on assigned products or services. This role requires maintaining a positive and empathetic attitude, responding promptly to inquiries, and providing feedback on customer service processes to ensure customer satisfaction. Key responsibilities include identifying customer needs, building trust through open communication, handling complaints, and managing customer calls to ensure satisfaction. The role also involves following up on course dates and customer satisfaction, organizing customers in and out of labs, and resolving customer complaints.
Requirements
BSc or BA from a recognized University.Military Status: Completed or Exempted.Previous Experience in Customer Service face to face Environment is highly preferred. Very Good PC skills (preferred computer science graduates)Has the ability to be effective in communicating with othersPatient and intelligent to solve problemsWorking under pressure
Description
Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionCustomer Calls Management Including Receiving, Logging, Dispatching & Closing of Customer Calls with the objective to maintain Customer Satisfaction. Answer customer’s inquiries through phone and face to faceFollow up courses dates and customer satisfying Organizing customers in and out of labs resolve and mange customer complains