Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

🏢 mashreq
📍 PakistanOn-site
📅 Posted: 6mo ago🔄 Updated: 5mo ago
CV%
✨ AI Summary
The Virtual Relationship Manager (VRM) will act as the digital bridge between the bank and SME clients, driving proactive client engagement, overseeing onboarding and post-onboarding support, and delivering tailored financial solutions. Key responsibilities include lead management, handling NSTP scenarios, onboarding assistance, client servicing and complaints handling, and cross-selling within three months. The role requires strong sales knowledge, market awareness, exceptional interpersonal and relationship-management skills, and the ability to work under pressure with a dynamic, results-oriented approach. A minimum of 5-7 years of relevant experience is expected.
Required Skills
Business, Sales & Management
○Sales Management○Market Research
Finance, Legal & Governance
○Investment Analysis
Soft Skills & Professional Competencies
○Relationship Building○Self-Motivation○Analytical Skills○Problem Solving○Calm Under Pressure○Communication
Science & Research
○Numerical Methods
Requirements
The candidate should have 5-7 years of experience in relationship management or a similar sales/banking role, with strong sales knowledge, market trend awareness, and financial market understanding. Excellent interpersonal, networking, and client servicing skills are required, along with the ability to handle complaints, manage onboarding, and drive cross-sell opportunities. The role demands a self-motivated, analytical, and results-driven individual who can work under pressure.
Description

Job Purpose:

The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Key Result Areas:

Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM’s

  • Lead Management & Drop-off Handling (New Acquisition)
  • Managing NSTP Scenarios
  • Assisted client onboarding
  • Client Servicing & Complaints Handling
  • Cross-Sell (within 3 MOB)

Knowledge, Skills & Experience:

• Strong sales knowledge & market trends/investments/ Financial Market Knowledge.
• Strong Interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/er feet.
• Dynamic, result-oriented approach to work.

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00