Requirements
The ideal candidate will have 6-8 years of experience in IT support and customer handling, with 2-3 years in a similar role. A Bachelor's degree in Computer Science or Electronics & Communication Engineering is required, along with a professional IT certification like CISA. Expertise in installing, maintaining, and repairing various cabling solutions, as well as patching active devices and conducting site inspections with BOQs, is essential.
Description
Responsible for the operational support and maintenance of SFM passive network infrastructure, ensuring network performance, reliability, and timely resolution of issues.Key Accountabilities and ActivitiesNetwork Systems Delivery• Deliver expert installation, maintenance, and repair of UTP, FOC, multi-core cabling, and LAN cabling solutions.• Conduct regular maintenance and repairs on existing cabling systems to maintain optimal network performance.• Utilize tools, equipment, and materials effectively for cabling installations and troubleshooting.• Perform thorough site inspections and prepare detailed reports and BOQs for new installations and maintenance tasks.• Manage inventory of network components to ensure availability for installations and repairs.• Design and implement network cabling overlays for events such as SFM sports events.• Collaborate effectively with team members, ensuring clear communication about project progress and challenges.• Prepare and update network drawings and patching matrices.• Perform patching and mounting of active devices, manage patch cords, and provide remote support.Communication / Documentation• Communicate technical information clearly to colleagues, clients, and non-technical stakeholders.• Create and maintain detailed technical documentation, site inspection reports, BOQs, and troubleshooting records.• Manage inventory and generate network performance reports, maintaining accurate records of activities.• Collaborate effectively within the team, communicating progress and challenges.Problem Solving Skills• Provide quick and effective solutions for passive network incidents using diagnostic tools with high-quality work.• Analyze root causes of cabling issues and implement effective solutions.• Communicate issues and solutions clearly and collaborate well with team members.• Adapt to unexpected issues and new technologies, prioritizing tasks for timely resolution.Qualifications and RequirementsKnowledge and Experience• 6–8 years of experience in IT support and customer handling.• 2–3 years in a similar role with comparable responsibilities, preferably in a related industry.Education and Certifications• Bachelor's degree in Engineering (Computer Science or Electronics & Communication).• Professional IT certification (e.g., Certified Information Systems Auditor, CISA, or equivalent).Job-Specific Technical Skills• Expertise in installing, maintaining, and repairing UTP, FOC, multi-core, and LAN cabling solutions.• Mounting and patching active devices over the passive network.• Skilled in using passive network tools and equipment such as cable testers, crimpers, and Fluke testers.• Ability to design network cabling layouts, including event-specific installations.• Conduct site inspections and produce reports with BOQs.