Requirements
The Account Manager must have a Bachelor's degree in Business Administration or Engineering and 1-2 years of experience in sales or account management, preferably in construction materials, cement, or ready-mix industries. Strong skills in negotiation, communication, customer relationship management, operational coordination, and market intelligence are required.
Description
Location:New Cairo, Cairo, EGRequisition ID: 19121Why work for usDriven by our purpose: Building progress for people and the planet. We are transforming to become the leader in innovative and sustainable building solutions. Holcim US offers an unparalleled range of innovative cement, aggregates, asphalt, concrete products and construction services that have been the foundation for infrastructure projects across the globe. To move the industry forward to a greener future we need people who are passionate about sustainability, are driven to shape and influence perception, and keen to build, grow and thrive in our high-performance culture. Are you ready to build progress with usAccount Manager – Upper EgyptJob PurposeThe Account Manager is responsible for managing key customer accounts, driving revenue growth, and ensuring high levels of customer satisfaction through effective relationship management and coordination with internal functions. The role ensures smooth execution of sales activities, delivery commitments, and service quality while maintaining strict adherence to company policies and Health & Safety standards.Key Responsibilities1-Health & Safety:Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained.2-Functional:Sales & Revenue GrowthDevelop and implement account plans to achieve sales targets and business objectives.Promote and sell the company's products and services to existing and prospective customers.Identify new sales opportunities and expand the company's presence within assigned territories or accounts.Prepare and negotiate commercial offers, contracts, and pricing in line with company guidelines.Customer Relationship ManagementBuild, maintain, and strengthen long-term relationships with key clients and stakeholders.Act as the main interface between the customer and the company.Proactively address customer concerns, service issues, or complaints and ensure timely resolution.Ensure a high level of customer satisfaction and loyalty through continuous engagement and follow-upOperational CoordinationCoordinate with sales operations, dispatch, logistics, and plant teams to ensure timely product availability and delivery.Monitor order fulfillment and ensure delivery schedules meet customer expectations.Align internal teams to ensure smooth execution of sales orders and service commitmentsMarket IntelligenceMonitor market trends, competitor activities, and customer needs within the assigned market.Provide feedback and insights to management to support strategic decision-making and product positioning.Identify opportunities for new products or services based on market demandsReporting & Performance TrackingPrepare and submit regular reports on sales activities, pipeline status, customer visits, and revenue performance.Track progress against sales targets and propose corrective actions when needed.Maintain accurate records of customer interactions and account performance.Safety & ComplianceEnsure compliance with all company policies, procedures, and regulatory requirements.Support the company's commitment to maintaining a safe and compliant working environment.EducationQualifications & ExperienceEducation:Bachelor's degree in Business Administration, Engineering, or a related field.Technical Skills:Strong negotiation, communication, and relationship management skills.Ability to manage multiple accounts and coordinate with cross-functional teams.Experience:1 – 2 Years of Experience sales or account management, preferably in construction materials, cement, or ready-mix industries.WHO ARE LAFARGE PEOPLELafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.Your Lafarge ExperienceAt Lafarge, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.